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There's More To Customer-Led Product Design Than Just Listening To Complaints

We live in a time when customers have an array of social media outlets to express their frustration about a company’s goods and services. While it’s never a good feeling to receive criticism, organisations can take this kind of feedback to improve on their own products. But this process doesn’t just involve listening to customers. National Australia Bank (NAB) Labs head of human-centred design team Louise Long spoke about this topic at technology conference CeBIT 2016.


I Finally Found A Doctor Who Uses Modern Technology

When most people look for a doctor, they try to find someone close to their home or work, covered by their private insurance and perhaps recommended by others. I look for those things too, but what I really want — and have learned is frustratingly difficult to find — is a doctor who uses 21st century tools like, you know, email.


How To Run Windows 95 On An Apple Watch

If you were born before the early 90s, chances are you’ll remember Microsoft’s Windows 95, the popular operating system that is still loved today. It celebrated its 20th birthday last year and now somebody has figured out a way to install it onto an Apple Watch and has outlined the steps to do so.


Chrome Finally Beats Internet Explorer And Edge As Most Popular Web Browser

It was inevitable. Google Chrome has snatched the crown off Microsoft Internet Explorer and Edge as the most popular web browser in the world. With Microsoft losing its dominance in the browser space, it may explain why it made the hasty move to lock Cortana, its digital personal assistant, into using its new Edge browser.


Firefox's Days On OS X Mountain Lion (And Older) Are Numbered

Nothing lasts forever, including browser support and operating systems. Apple has already kicked OS X versions 10.8, 10.7 and 10.6 to the curb and in August this year, Firefox on these platforms will also be given its marching orders by Mozilla.


Microsoft Cortana Now Locked In To Bing And Edge

Microsoft is determined to ram its search engine Bing and its internet browser Edge down our throats by forcing Cortana on Windows 10 to use them exclusively whenever a user does a web search. Read on to find out more.


Microsoft Updates Office 365 Mobile Apps With New Features

Microsoft’s cloud-based productivity suite Office 365 has received a bunch of improvements this month and the mobile app version has received a lot of love. Here are the new features that have been added.


IoT Device Security Starts With The App

Just about anything can be an internet-of-things (IoT) device these days; even household appliances are able to connect to the internet. Vendors and their developers create mobile apps to communicate with and control IoT devices that interact with us on an intimate level. But often these apps provide the perfect gateway for attackers to intercept user data. We have some advice on how to create a secure IoT mobile app.


Google Adds Support for Microsoft Exchange In Gmail Android App

Google’s Gmail Android app can already sync with a host of different email inboxes but one thing that was lacking was support for Microsoft Exchange accounts. The company is to finally fixing this omission with the new Gmail Android app update. Here’s what you need to know.


Opinion: Australia Should Take A Stand Against 'Killer Robots'

Lethal autonomous weapons (or killer robots as the media likes to call them) was the subject of intense discussion in the corridors and committee rooms of the United Nations in Geneva. The international talking shop played host to the third round of multilateral talks on this topic. The meeting followed on from increasing concerns about the rapid progress being made in areas like artificial intelligence (AI) and robotics. Stephen Hawking, Elon Musk, Bill Gates and others have expressed concern about the direction these technologies may be taking us.


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