warranties
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Repairability Is Less Important Than Upgradeability
4I really love looking at iFixIt’s teardowns of recently released hardware. And they also do some great advocacy work on the “right to repair” – something many tech companies including Apple have been fighting against. iFixIt gives each device a repairability score – their view of how easy a device will be to fix if…
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Harvey Norman Comes Clean About ‘Extended Warranties’
Are extended warranties really all that necessary, considering the protections Australian Consumer Law offers? The selling practices of the extended warranty industry were recently made subject of a review which has resulted in a set guidelines of aiming to “provide greater transparency” into what consumers are being told by retailers. Two companies in particular (one…
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Ask LH: How Long Should My Laptop Be Covered For Replacement Or Repair If It Fails?
Dear Lifehacker, I remember reading on your site a while ago a great article on the new Australian Consumer Laws, stating that if a device breaks in an ‘unreasonable’ time then a consumer has a right to ask for a repair or replacement. So here’s the issue: I bought a $1700 Asus laptop (the stylish…
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Dick Smith Will Honour Extended Warranties From The Grave
The organisation that provides extended warranty services for Dick Smith has announced it will honour all claims sold by Dick Smith across Australia and New Zealand. Crucially, this includes products that were sold after the chain went into receivership. Hurrah!