Tagged With consumer rights


Last week, egg producer Snowdale Holdings was penalised A$1 million for falsely labelling their eggs as free-range. Snowdale, one of the biggest producers in the Australian market, owns brands including Eggs by Ellah, Swan Valley Free Range, and Wanneroo Free Range.

Given the significantly higher prices generally charged for free-range eggs, you could be forgiven for having doubts over what you’re getting in the supermarket. Even when egg cartons are legally accurate, the government definition of “free range” might not mean what you think it does.


Are extended warranties really all that necessary, considering the protections Australian Consumer Law offers?

The selling practices of the extended warranty industry were recently made subject of a review which has resulted in a set guidelines of aiming to "provide greater transparency" into what consumers are being told by retailers. Two companies in particular (one of which is part of the Harvey Norman group) have been instructed to follow a new set of guidelines.


Optus' heavy-handed NBN migration tactics highlight how far telco call centres are prepared to bend the truth. Optus has been caught blatantly lying to its customers this month, telling some customers that NBN or the government are to blame for the fact that Optus is rushing to boot customers off its HFC cable network within weeks of an area being declared NBN-ready.

Worse yet, it's cut off some customers without warning and told them their service can't be restored – yet somes lines were magically reconnected after the media shone a little light on the situation.


Optus is cutting off cable customers' phones and broadband without warning, sometimes blaming NBN, as part of Optus' rush to shut down its HFC cable network in NBN-ready areas. The telco has conceded responsibility for the rapid cable switchoff with some customers forced to sign a new 24-month contract if they want to stay with Optus.


Have you ever wondered if the supplements you're taking actually do anything? Me too. New labels proposed by the Therapeutic Goods Administration may help separate the wheat from the chaff, with "complementary medicines" falling under tighter regulation. Here's what you need to know.


When Samsung Electronics remotely disabled the last of its flawed Galaxy Note 7 smartphones last month, it further blurred the lines between who ultimately controls your electronics: you, or the companies that make it work?

Industry executives and analysts say companies are exerting greater remote control over their devices - changing how and whether they work, removing or adding software and content, or collecting personal data from them - not always with permission or with the user's best interests at heart.


More than 20,000 shoppers complained to the Australian Competition and Consumer Commission about consumer guarantees in 2016, with more than a quarter reporting problems returning electronics and whitegoods to retailers.

As the Christmas period ends and Boxing Day sales wind down, the ACCC is reminding shoppers they have automatic guarantee rights that a product will work for a reasonable period of time under the Australian Consumer Law.


The Australian Communications Consumer Action Network (ACCAN) says that information about broadband speeds isn’t being communicated to consumers in a clear and upfront way.

ACCAN’s submission to the ACCC’s consultation on broadband speed highlights that information provided to consumers about broadband speeds is often confusing and can also be misleading as claimed speeds frequently don’t match reality.


To paraphrase Kate McCartney from The Katering Show, the Thermomix is a futuristic saucepan presumably spawned in a gangbang of different cooking appliances. It also has a tendency to explode without warning on its owners, causing horrific second-degree burns.

Following a mass incident report by consumer advocacy group CHOICE, the Australian Competition and Consumer Commission (ACCC) is launching an official investigation. This means you might finally be able to get that refund on your overpriced kitchen doodad.


Dear Lifehacker, I just put Windows 10 on to my computer and now AnyDVD doesn't work. Is there any way to fix this issue? I use it to watch movies purchased overseas and the other DVD-playing programs on my computer refuse to play the discs. I would like to have it back on my computer (I have a lifetime subscription). Is there any remedy you know of that doesn't involve buying more software?


Dear Lifehacker, Recently, the LCD on my digital camera cracked. (I had just bought the camera in February.) I contacted the manufacturer and they said that I can send it in, pay an "assessment fee" and then get a quote for how much it would cost to fix the camera. I understand cracked screens are not covered by warranty, but is paying to get a quote legal?


Dear Lifehacker, I look pretty young for my age and was recently asked for ID before entering a liquor store. I didn't have my purse with me so I just stayed outside. However, my boyfriend, who is 29, was also refused service in case he was buying alcohol for me. Is this allowed? If he has ID, isn't it discriminatory to refuse service?