consumer law
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What Does ‘Free Range Eggs’ Actually Mean?
6Australian governments have agreed on a new national standard for labelling “free range” eggs in a bid to clear up years of consumer confusion. Here’s what you need to know about the changes.
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Ask LH: Can Credit Card Surcharges Be Applied Retroactively?
Dear Lifehacker, I recently made a payment for goods of $8000 on my credit card. I asked the merchant if it was okay to pay by CC and the answer was yes — but there was no mention of a surcharge. Six months later, they sent me another invoice for $200 (2.5% processing fee.) Am…
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Ask LH: Can I Demand A Refund For A Dodgy ‘Repaired’ Laptop?
Dear Lifehacker, I bought a new Asus laptop back in February. It started freezing at the end of March, requiring me to hold the power button to turn it off, after which the wifi module could not be detected. I contacted my retailer who referred me to Asus directly. They couriered my laptop and replaced…
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To Bee Or Not To Bee? Victoria Honey Stung By ACCC For Synthetic Spread
The manufacturer of Victoria Honey has been ordered to pay $30,600 in penalties for falsely claiming that its products were produced by honey bees. In reality, the chief ingredient is plant sugar derived from corn and sugar canes. To add another fly/bee to the ointment, the honey is actually a product of Turkey rather than…