Sometimes, your ice cream will freeze to the point of being rock solid. You can get around that with some precise grid cuts made by a sharp, warm knife.
America's Test Kitchen's YouTube channel has the scoop on how you can excavate the cold, creamy goodness. Take your sharp knife and run it under warm water briefly. Then, make cuts about one inch deep in a grid-like formation, spacing cuts about an inch apart as well. Run your spoon or ice cream scooper under some warm water, and each section should come out with ease.