We think of landline phones as essential tools for any business, but in an era where every staff member will have their own mobile phone, does that really make sense? Apparently, 60 per cent of business phone lines in Australia are never used to make phone calls.
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That figure comes courtesy of respected industry newsletter CommsDay (which is subscription-only, so we can’t link directly). While not all phone lines need to make calls — a tiny proportion might be for security or monitoring services, and some phone lines might justify their cost via incoming calls from customers — that still suggests that lots of businesses are paying for a facility they never use. That’s particularly galling given that business lines often attract a premium (which is supposed to cover better service if there’s a problem).
What happens in your workplace? Do you make all your calls on your own mobile, or consciously switch to using the “work phone” for outgoing calls? Tell us in the comments.