For any ISP or telco, obtaining a customer is far more expensive than keeping an existing one. So that might mean some interesting deals get offered if you decide to cancel your mobile broadband contract, as Lifehacker reader Victor discovered.
Victor recounts his experience:
Today I rang my provider to cancel a (postpaid, no contract) mobile broadband service I didn’t need anymore – no complaints about the service or the price, just didn’t need it. Instead of cancelling it, they gave me three months of free access. Worth a shot at any time really – they’ll always try to talk you out of cancelling one way or another, so you can, at any point in the phone call, change your mind. Maybe I should have held out for more!
Obviously that’s not going to work all the time, but it’s a reminder that consumers who are willing to walk away from a deal have a lot of potential power. Had a similar experience to Victor? Tell us about it in the comments.