Listening: the poor man's talking. But your turn to pay attention to someone else's blah blah will come. Here's how to be the kind of listener you'd like to talk to.
Tagged With opinions
"Your review on Yelp is destroying my business," he says to me, clearly clenching his teeth, "How long do I have to suffer because of your negative review?" A few weeks ago, I got a phone call from a contractor because of a review I'd left. What ensued was a weirdly emotional conversation that ventured between harassment and a plea for empathy.