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Zendesk has developed Answer Bot - a chat bot that can deflect email support requests. And while they're not the first to do this, they are the only company I've found that has been developed a bot Ike this locally that can work at the scale Zendesk delivers. I spoke with Zendesk's Brett Adam, the managing director ANZ and VP of engineering for APAC and data scientist Chris Hausler.

Predicting the future is near impossible -- but that doesn‘t stop us all from having a red hot go. Human beings have been predicting the future since the beginning of history and the results range from the hilarious to the downright uncanny.

One thing all future predictions have in common: they‘re rooted in our current understanding of how the world works. It‘s difficult to escape that mindset. We have no idea how technology will evolve, so our ideas are connected to the technology of today.

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Zendesk has developed Answer Bot - a chat bot that can deflect email support requests. And while they're not the first to do this, they are the only company I've found that has been developed a bot Ike this locally that can work at the scale Zendesk delivers. I spoke with Zendesk's Brett Adam, the managing director ANZ and VP of engineering for APAC and data scientist Chris Hausler.