When touring different preschools for my daughter, I visited one where I got to observe the kids playing on the playground. While climbing the ladder on the slide, a little boy accidentally stepped on a little girl's finger, and she started crying. What happened next left me astounded.
Tagged With apologies
Anybody can spew out some half-arsed apology to save face, but a real apology takes serious introspection and sincerity, and focuses on helping the victim heal. It isn't easy to do, but this simple interactive tool can help if you're struggling. "It's good that you're here," the first screen reads when you load it up. It is good.
Apologies should be pretty straightforward. You screwed up, you feel bad, you express your remorse. But we're human, and humans are complicated. Many times, we apologise for the wrong reasons.
Several years ago, I had a co-worker -- we'll call her Jane -- who was assigned to work with our SVP's office on a high-profile event. The project (and the staff, for that matter) was pretty rough, and Jane would often come to the rest of us at the end of a stressful day to air her woes of angry emails, unreasonable demands and generally difficult people.
We're human, so we mess up from time to time. Apologies can set things back on the right course, but only if they're well-communicated. Psychologist and author Guy Winch breaks down the most important ingredients of a good apology so you can make sure you offer an effective one.