Top 10 Ways To Deal With A Slow Internet Connection


Sometimes, slow internet is the universe’s way of telling you to go play outside — and sometimes it feels like a cruel joke to destroy your productivity. Here are 10 ways to troubleshoot, fix or just survive a slow internet connection.

10. Check Your Speeds (And Your Plan)


If you’re stuck in an area where pair-gain means ADSL is your only option, slow speed is going to be a fact of life. If your connection promises ADSL2 but you never get above 1MBps, it might be time to complain to your provider.

9. Troubleshoot Your Hardware

turn them off and on againRun through these troubleshooting stepscomplete guide to knowing your network

8. Fix Your Wi-Fi Signal

a whole top 10 list just for fixing Wi-Fi

7. Turn Off Bandwidth-Hogging Plugins And Apps

downloading files with BitTorrentAdBlock PlusFlashBlock

6. Try A New DNS Server

finding the fastestaren’tPhoto by Studio 37 (Shutterstock).

5. Optimise Your Web For A Slow Connection

setting up a secondary browser

4. Work Smart

prioritise tasks differentlyPhoto remixed from Kirill__M (Shutterstock)

3. Call Your ISP

thenour guide to getting better customer servicePhoto by sergign (Shutterstock).

2. Find A New Provider

Photo remixed from Kim Scarborough and Andreas Gradin

1. Use Your Time Productively



  • And the unmentioned top way to improve the speed of your internet:

    Don’t vote for the Liberals in the upcoming election.

    • The Liberals way of implementing the NBN is much more efficient. Instead of trying to put the fibre optic cables in every house in Australia, Liberal is going to connect all the nodes with a fibre optic connection. In doing this just about every single place in Australia will have a significant internet boost. Later, the rest of the NBN cables will be placed meaning a much better and thought out plan, more people will have faster internet and get the complete NBN infrastructure much faster. Therefore meaning you are better off hoping for liberal winning. And even if you are going to vote for labor you’re obviously not a very smart nor bright person as Kevin Rudd has sabotage the labor just to benefit his qualities.

      • Two points: both models involve sending out to nodes, and there’s no guarantee or provision in the Coalition plan that the network will be extended later — there has been mention of the idea individual premises or houses could do this, but no detail. The speed of the Coalition approach is very much dependent on copper remaining in place, and that brings a different set of complications to the Labor approach (which brings the complication of a slower rollout).

      • What Angus said. Also, each Liberal node will need a set of batteries (i.e. UPS), which will need to be maintained and replaced every 3 years (approx a total of 0.5M batteries assuming 80,000 cabinets with 6 batteries each). Along with being vague on the details on the ongoing cost to Telstra to use the copper network, and paying for this maintenance of batteries, the ongoing/maintenance cost for FTTN is much, much higher, let alone environmental cost for all those batteries. Also, not too sure how keen councils will be on a cabinet on each street corner. I’m happy to wait longer for a more robust solution, which has nodes in telephone exchanges, and the save money on the interest of borrowed money whilst interest rates are low.

      • Much more efficeint! Build node boxes on every street then render them all obsolete when they run fibre to the home! Unless they have no intention of ever doing that.

      • Actually, it’s not more efficient. The Malcolm piecemeal approach is terrible. It will cost a lot more in the long run. Those cabinets have to built, only to be dismantled when the inevitable fibre connections to homes and businesses will be required.

        To demonstrate by analogy, imagine you have a number of plumbing jobs that need to be done around your home. What’s cheaper, getting the plumber out to do the jobs all at once or getting the plumber out one job at a time? Obviously it’s better to get the plumber out once. It’s the same reason that renovating costs a lot more than building new.

        Having the network upgraded a bit at a time is not very efficient. I think it’s naive to think that we won’t need a proper fibre network eventually (i.e. the copper will need replacing).

      • From actual telstra workers installing this way is the dumbest way to do it will cost twice as much and your connection will only be as good as they crapy lines running to your house we will just keep falling further behind the rest of the world because this country’s decisions are made by fossils that belong museum not making decisions for one of the biggest country’s in the world.

  • The majority of Apple customers need to read this. After spending 2 years working for AppleCare they always seem to call Apple first before doing anything else if their internet is not working or the connection is slow

  • You forgot to mention that ADSL is also effected by distance. If you live further than 5k’s from your exchange you are going to suffer, no matter what you do. Before you go ringing your ISP and telling them what assholes they are, find out where your local exchange is. That’s the Telstra building where all the copper goes. If your close and you get crap speeds get on to them, and try the things above, if your on the fringe it could be time to go wireless. My 2 cents… Typhus, why the hell anyone would ring Apple if they have a slow connection, just comes down to the intelligence of Apple users. Oh I’m going to cop it for that….

    • Typhus, why the hell anyone would ring Apple if they have a slow connection, just comes down to the intelligence of Apple users. Oh I’m going to cop it for that….

      While I hate Apple and normally jump at the chance to have a go at them or the people that use their products, I do need to point out that this kind of thing isn’t restricted to Apple users. I did a stint at Microsoft technical support a few years ago and the amount of people calling up for non-Microsoft related problems, including internet connectivity issues, was absurd. I had one guy that called up because Norton Internet Security wasn’t working on his version of Windows and was insisting it was Microsoft’s problem to fix.

      It’s as if the first thing they think about whenever something goes wrong with their computer is that “It must be Microsoft/Apple’s fault! That’s the only logical conclusion!”.

      Do not under estimate the end user.

  • If the company you work for is charging consumers for extended warranty support that is already covered by Australian consumer law, it sounds a little churlish when you don’t approve of them making every use of the service.

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