Tagged With tio


Complaints to the Telecommunications Industry Ombudsman (TIO) are on the up but the Australian Communications Consumer Action Network (ACCAN) acknowledges the trend is beginning to change direction. But this is the third consecutive year that consumers have voiced discontent with the services provided by their telco.


When the NBN was first touted over a decade ago, we expected a high-speed network using the latest technology. But after a change in government we saw the original vision crushed and we landed with the multi-technology mix pushed by the Coalition government.

That's left us with a mix of technology that has made NBN Co's deployment task more difficult and led to consumers getting a wild mix of different performance outcomes. Now, the outgoing boss of NBN Co has spoken out, saying the use of copper is at the heart of many of the network's problems.


In a classic case of "shoot the messenger", the Minister for Communications and the Arts, Mitch Fifield has suggested that the way the TIO reports complaints about the NBN is flawed and needs to be reviewed, despite this being the same way they have reported data for several years. Of course the big difference is that the subject of the complaints, the NBN, is a constant thorn in the government's side and bad numbers make the people responsible for the policy decisions for the current rollout plan feel bad.


More Australians are being connected to the NBN than ever before and with this new service comes... a few bumps in the road. Or, a lot of bumps. Okay, a really large bump. For the period between July and December, the Telecommunications Industry Ombudsman (TIO) saw NBN complaints rise 203.9 percent compared to the same period last year.

Shared from Gizmodo


The ramp-up of the nationwide NBN rollout means that more Australians are finally getting connected to the National Broadband Network. And that's a good thing. But the telecommunications industry ombudsman's bleak 2016-17 annual report shows that complaints about Australia's internet have overtaken mobile phones in volume, and over 27,000 complaints about the performance of the NBN represent a 160 per cent rise versus the year past.


The latest complaints report from the Telecommunications Industry Ombudsman (TIO) has revealed NBN customers are among the least satisfied internet users in Australia. A whopping 13,406 NBN-related complaints were made to the TIO in the last financial year, an increase of more than 100 per cent compared to the year before.

The number of complaints was also five times higher than non-NBN services such as ADSL2. That ACCC NBN performance monitor report can't come soon enough.


Good news, everybody! Complaints to the Telecommunications Industry Ombudsman (TIO) have hit an eight-year low, although complaints about landlines (yes, still a thing) are on the rise.


The Telecommunications Industry Ombudsman (TIO) reports that for the first quarter of the year the level of complaints about mobile phones dropped by 30 per cent, but Australian consumers still found plenty to complain about, with an overall rise in complaints of 4.5 per cent.


The good news? The overall number of complaints made to the Telecommunications Industry Ombudsman (TIO) actually decreased in the last financial year. The bad news? The TIO still received almost 200,000 complaints, and the majority relate to being overcharged for mobile phone services. Telstra has seen complaints decrease, but both Optus and Vodafone have seen a rise.


EXCLUSIVE: Lifehacker just got off the phone with Laurence Kain, a small business owner who earlier this afternoon took the extreme step of chaining himself to the Canberra City Optus store. He said his “peaceful protest” was a last resort after unsuccessful attempts to switch the ownership of his iPad data account between his businesses, despite three previous store visits and five hours on hold. Updated


The Telecommunications Industry Ombudsman (TIO) has always been the main resource to use when you've experienced a billing or service problem with a phone company or internet service provider (ISP) and can't get the problem solved by talking to the company directly. From July 1, its ability to do that will be enhanced with the ability to handle complaints with a higher total value and more flexibility when dealing with small business problems.