• How To Get NBN Issues Fixed By Your Telco, Fast

    There are plenty of horror stories from people whose connection to the NBN has gone pear-shaped. Some of the worst case scenarios include having an NBN connection incorrectly provisioned and old connections disabled, leaving people with no internet and no phone line. When that happens – what can you do?

  • TIO Says NBN Complaints Are Up, Government Orders Review Of TIO

    In a classic case of “shoot the messenger”, the Minister for Communications and the Arts, Mitch Fifield has suggested that the way the TIO reports complaints about the NBN is flawed and needs to be reviewed, despite this being the same way they have reported data for several years. Of course the big difference is…

  • NBN Complaints Increased 160 Per Cent This Year

    The ramp-up of the nationwide NBN rollout means that more Australians are finally getting connected to the National Broadband Network. And that’s a good thing. But the telecommunications industry ombudsman’s bleak 2016-17 annual report shows that complaints about Australia’s internet have overtaken mobile phones in volume, and over 27,000 complaints about the performance of the…

  • What Do NBN Customers Complain About?

    Anyone who’s not in an area which has current National Broadband Network (NBN) rollout plans is complaining about the fact they have no prospect of high-speed connections in the near future. But what are actual customers who can get on the NBN complaining about?