LogMein has been around the workplace collaboration business for a while. And, as a stand-alone product it's pretty good. But they are looking to broaden their horizons by encroaching into the hotly contested, but potentially very lucrative, CRM market. Their new product Bold360, promises to give businesses a full 360-degree view that pulls in data from traditional CRM systems as well as online channels.
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Salesforce launched the new version of its core customer relationship management (CRM) offering, called Lightning, last year and has now unveiled its first major update for the platform. The new Lightning will include improved analytics, intelligent email and advanced sales features along with the ability to make calls directly from the platform. Here are the details.