Salesforce.com has overhauled its bread-and-butter customer relationship management (CRM) product with a brand new look and added capabilities. The changes are collectively known as Lightning. Here’s what you need to know about this new offering from the software-as-a-service (SaaS) juggernaut.
The move to cloud-based services has represented a big change in how we install and manage software. However, it hasn’t changed one of the fundamental principles: as soon as you start customising enterprise systems, you end up in trouble.