consumer behaviour
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This Plugin Shows You Where Every Amazon Product Was Made
Most of us do at least some (if not the majority of) our shopping online now, but there are things we give up for that convenience. You can’t actually hold the item in your hands to see if reality lives up to the product description, so we often rely on bot-infested or fake reviews. But…
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Why You Should Contact the Manufacturer Directly (and How to Do It)
Between labour shortages, ongoing supply chain issues, disruptive winter weather, and various recalls, you may have found that some of your go-to products are noticeably absent from the shelves of retailers in your area. And perhaps you’ve already tried all the usual ways of dealing with shortages like these, including looking online, befriending store managers,…
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How to Complain to Customer Service (and Actually Get What You Want)
Making a customer complaint is enough of a hassle on its own, but it’s made worse with all the barriers that companies can put in your way — like automated chatbots, unhelpful customer reps, or simply not having a phone number you can actually call. But even in the most frustrating of circumstances, we have…
