Mobile Phone Interface Design Is Too Complex

iPhone3G.jpgIf you've got the lingering suspicion that your mobile phone has a lot of features you're ignoring because they're too hard to activate, you're not alone. The BBC reports on a study which found that 61% of new phone owners gave up on new services if they didn't work straight away, while 95% said they would use more services if they weren't so confusing to access. (While the article cites the iPhone as an example of progress, the associated MobileMe service is hardly a poster child for ease of operation either.) Do you think phone interfaces could be improved, or is complexity an inevitable result of devices doing more than just making calls? Share your thoughts in the comments.


Comments

    Many people don't use the feature because they fear creating a very large expensive bill!

    [Conspiracy mode/] Perhaps that is the true reason behind the complex user interface [Conspiracy mode off]

    I agree that mobile phones are a tad too complex. I only really know how to use my phone for calls, text messages, and transferring files over from my computer. As someone who knows enough about computers (How to build one, heavy gamer, torrents, etc), I find it a bit embarrassing that a mobile is making me draw a blank.

    I don't get the iPhone. It is just a lcd with shapes and buttons.

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