Critical information summaries (CIS), which provide an easy-to-follow summary of the main costs associated with mobile phone plans, have been compulsory for Australian phone providers since the beginning of March, and make it much easier for consumers to ensure they don't get caught out by unexpected plan conditions. The Australian Communications and Media Authority (ACMA) is already enforcing that requirement, and says it has already told 38 providers to make sure they are following the code.
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The first major change under the Telecommunications Consumer Protections (TCP) Code kicks in from tomorrow: any company selling a mobile plan in Australia must provide a clear, consistent statement of how much you'll pay for calls, texts and data. That's a welcome development, but you still need to check the details carefully. Here's what you need to know.
The Telecommunications Consumer Protections (TCP) Code came into effect from September 1. The first of its really helpful features for consumers won't kick in until late October, but its mere existence means one provider has already been ordered to comply with the code: Telstra.
The way mobile phone charges are calculated is anything but transparent, and we frequently find them very confusing. Fortunately for consumers, next week will finally see the start of a process that will ultimately make bills easier to follow and reduce the risk of people on contracts getting unexpectedly large bills.