Melbourne Airport employs 10 fence inspectors. Across a 12-hour shift, each five-person team has to inspect the fence line around the airport half-a-dozen times. And every inspection has to be lodged on a paper report. That’s 4380 pieces of paper every year, describing fences. But no more.
Business process management (BPM) projects typically require lots of time, lots of money and involvement from multiple departments. Not everyone working on a BPM project will have that as their sole focus, but if you don’t ensure a high level of involvement, the entire enterprise is unlikely to deliver results.