Complaints to the Telecommunications Industry Ombudsman (TIO) are on the up but the Australian Communications Consumer Action Network (ACCAN) acknowledges the trend is beginning to change direction. But this is the third consecutive year that consumers have voiced discontent with the services provided by their telco.

Following from the ACCC's Service Standards Inquiry, NBNCo has agreed, voluntarily, to offer a $25 rebate whenever they miss an appointment. And there's no need to go through a lengthy or painful claim process as the process should be automatic.