As Amazon prepares to enter the Australian market, many retailers are bringing their customers service and logistics systems up to speed. That means delivering any time, any place and any platform experiences where shoppers can pick up and put down transactions and switch platforms and devices as they see fit. I spoke with Shopify's GM for Shopify Plus, Loren Padelford about how retail is changing and what the company is doing to help their customers on the transition.
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Small businesses make up 96 per cent of Australian companies and while most of them have internet access, only half of them have their own website. It seems like a no-brainer for any company to have an online presence, but many small businesses have thrown this in the "too hard" basket. However, there are easy ways for even your local fish and chips shop to make themselves known on the world wide web.