Tagged With documentation

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User documentation is an unsexy task we often try and dodge, but it can make an enormous difference. National Australia Bank (NAB) found that improving and consolidating its documentation for frontline bank workers cut duplication by 40 per cent and meant it could shut down an entire internal call centre.

Predicting the future is near impossible -- but that doesn‘t stop us all from having a red hot go. Human beings have been predicting the future since the beginning of history and the results range from the hilarious to the downright uncanny.

One thing all future predictions have in common: they‘re rooted in our current understanding of how the world works. It‘s difficult to escape that mindset. We have no idea how technology will evolve, so our ideas are connected to the technology of today.