Stack Overflow's "Documentation" site was an attempt to create collaborative documentation for software. A year on, the company has essentially admitted the initiative was a bust and although it has "learned quite a bit" from the experience, Documentation itself is biting the digital dust.
Tagged With documentation
User documentation is an unsexy task we often try and dodge, but it can make an enormous difference. National Australia Bank (NAB) found that improving and consolidating its documentation for frontline bank workers cut duplication by 40 per cent and meant it could shut down an entire internal call centre.