1.0Lifehacker Australiahttps://www.lifehacker.com.aujohnsmithushttps://www.lifehacker.com.au/author/johnsmithus005gmail-com/rich600338<blockquote class="wp-embedded-content" data-secret="LLuE4wXQS1"><a href="https://www.lifehacker.com.au/2011/08/tio-most-delays-in-fixing-net-and-phone-problems-entirely-avoidable/">TIO: Most Delays In Fixing Net And Phone Problems Entirely Avoidable</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.lifehacker.com.au/2011/08/tio-most-delays-in-fixing-net-and-phone-problems-entirely-avoidable/embed/#?secret=LLuE4wXQS1" width="600" height="338" title="“TIO: Most Delays In Fixing Net And Phone Problems Entirely Avoidable” — Lifehacker Australia" data-secret="LLuE4wXQS1" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script> /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); </script> When you’ve got a phone or Internet problem and you’re stuck dealing with some under-informed and unpaid minion at a call centre, it’s hard to escape the feeling that the issue could be easily resolved if you could just get hold of the right person. Research by the Telecommunications Industry Ombudsman (TIO) suggests you’re not […]