Tagged With westpac

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Australia's 'Big Four' banks have decided to remove the cash withdrawal fee for using their ATMs. This means you will no longer be charged $2 for using a CBA, Westpac, ANZ or NAB ATM with your card, regardless of who you bank with. Or to put it another way, the banks are rorting us slightly less than before.

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Daniel Bergan is Westpac's lead on customer experience and has been at the forefront of the bank's recent technology transformation. Despite Westpac being around for 200 years, Bergan says the company has gone through many transformations. But the pace of change has accelerated recently. At the Verint Engage conference held in Melbourne on 6-7 September, he spoke about this transformation and how it impacts customer interactions.

Predicting the future is near impossible -- but that doesn‘t stop us all from having a red hot go. Human beings have been predicting the future since the beginning of history and the results range from the hilarious to the downright uncanny.

One thing all future predictions have in common: they‘re rooted in our current understanding of how the world works. It‘s difficult to escape that mindset. We have no idea how technology will evolve, so our ideas are connected to the technology of today.

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Banks such as Westpac, NAB, ANZ, and Commonwealth have employed deliberate delaying tactics to arbitrarily make the process of cancelling a credit card more difficult. Australian banks are yet to meaningfully respond to an industry-led report that found there is a serious need for reform in how credit cards are handled, and as we move closer to a cashless society, it's becoming more and more important.

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This week, Australia's four major banks were forced to explain why they are raking in billions of dollars in profit at the expense of consumers to a parliament hearing. They were also grilled about a string of banking scandals in recent years. Here's a summary of what the Commonwealth Bank, ANZ Bank, NAB and Westpac had to say for themselves.

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Companies have finished reporting results for the financial year so it’s time to take stock of how the different business sectors of Australia are fairing and the big picture factors that are at play. Today: Australia's "big four" banks: Westpac, ANZ, NAB and CBA.

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A large-scale malware hijacking threat has been discovered that's capable of taking over Android phones and gaining access to users' bank logins. Vulnerable banking apps include Westpac, Commonwealth Bank, St. George, National Australia Bank, Bankwest and ANZ. Here's what you need to know.

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Australia's major banks all agree that mobile phones and tablets will account for an ever-increasing share of customer activity. Given that, why do they continue to make such a dog's breakfast of actually developing decent apps?

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Westpac's new iPad banking app isn't just a large-screen version of its existing iPhone app, adopting a different interface and focusing on making it easier to track balances and payments to individuals. That's a worthy goal, but the end result feels a little underdone.

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There's a scam email doing the rounds right now which invites people to take part in a Westpac competition to share your best saving tips. While Westpac is running such a competition, the email has nothing to do with it: it's just another classic scam mail which links to a dodgy site entirely unconnected to Westpac.

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A bunch of banks owned by Westpac (but not Westpac itself) are about to make sending money to someone else a little easier. St George, BankSA and the Bank of Melbourne are all going to add an option to their mobile banking apps allowing you to send payment to any other mobile phone user.