tio
-
Which Phone Companies And ISPs Had The Most Complaints?
Annual figures for complaints to the Telecommunications Industry Ombudsman (TIO) show that the number of complaints were down, but almost 140,000 of us still had problems bad enough to make involving the TIO necessary. Which providers received the most complaints?
-
Why Roaming Bites: A $570,000 Phone Bill
This makes the Adelaide Mayor’s $20,000 roaming bill and Malcolm Turnbull’s $13,000 look like amateur hour. One Australian had to battle his carrier over a $570,000 phone bill after his phone was stolen while overseas.
-
Nearly 50% Of Surveyed Australians Have Never Heard Of The TIO
Public awareness of the Telecommunications Industry Ombudsman (TIO) has more than doubled in the past four years, according to the latest TIO Talks report national survey. However, despite these gains, a whopping 43 percent of respondents remained clueless about the organisation’s existence. (That stifled giggle you just heard came from Dodo’s headquarters.)
-
Canberra Man Chains Himself To Optus Store, Frustrated Over iPad Customer Service
EXCLUSIVE: Lifehacker just got off the phone with Laurence Kain, a small business owner who earlier this afternoon took the extreme step of chaining himself to the Canberra City Optus store. He said his “peaceful protest” was a last resort after unsuccessful attempts to switch the ownership of his iPad data account between his businesses,…