It’s tech security PSA time. A recent story in The New York Times provided fascinating insight into the ongoing evolution and expansion of fake tech support scams. The “classic” routine, where a window pops onto your computer screen offering technical support for a “virus” or other urgent problem you didn’t know about, has not only stayed in circulation — it’s a growth industry.
Tagged With tech support
Yesterday was Pi Day, and what better way to celebrate everyone's favourite mathematical constant than by taking a look back at everyone's favourite cheap hobbyist computer, the Raspberry Pi. Since the launch of the Raspberry Pi, I've written an absurd number of guides, blogs and an already outdated book on the variety of projects you can do with it. I've learned a lot it that time.
Duplicate files can cause all kinds of problems on your computer, taking up precious storage room, confusing your photo or media manager apps, and generally getting in the way of searches and other operations when you’d rather they didn’t. You don’t have to accept duplicate files as an inevitability of running a PC, though: Here’s how to get rid of them.
Working in IT is no picnic. You're overworked, over-stressed and overwhelmed by an onslaught of stupidity from Luddite customers and colleagues. We recently asked our readers to share their worst experiences from the front lines of IT. Your stories were so terrifying that we may need to wipe and reboot our brains to recover. Here are some of the worst.
We all know those people who run into technical trouble with their devices and just want them fixed. They're not interested in learning to help themselves, and you don't have time to help every time they get an error message. Luckily, there are ways to get them help they can turn to -- help that isn't you. Here's how.
As the resident computer expert, many of you get asked to explain things all the time to your less tech-savvy friends and family. Redditor David722 recommends saving yourself the hassle by finding an applicable YouTube video and sending it over.
A lot of laptops come without DVD drives these days, including super-thin ultrabooks and Apple's new MacBook Pro and MacBook Air. If you're worried about getting by, don't: with these tips, you'll never even realise it's gone.
Dear Lifehacker, My parents don't know much about computers. They're barely able to operate their PVR. I'm always the one they call for help. While I don't mind helping some of the time, I think it would be better if they learnt a few skills of their own. How can I bring my parents into the technical age without frying their brains?
Dear Lifehacker, My mother just got a new computer. She's eager to learn, but we're starting from scratch. How can I give her some tools to learn on her own so I don't need to hover over her while she explores every menu and every option? Sadly, I don't have the time to really teach her, but I'd love to help her teach herself, and don't want her to not ask me if she has problems. Please help!
We've written on multiple occasions about the importance of ignoring scammers who ring claiming to be from Microsoft support and then try and con people into installing malware onto their machines and paying for fake "support". That tactic remains common, but there's a new local twist: some of the scammers are now claiming to be from Telstra or BigPond.