Pricing, range and location all play a role when we choose a supermarket, but what can they do to make us change our minds? Our Retail Reboot concludes with a week of shopping at a “new look” Coles store.
Some retailers (yes, we’re looking at you Gerry Harvey) love to complain about how online shopping is destroying their business. But change is a continuous force in retail, and constant reinvention has been a requirement long before building a web site become important as well. Just how well do some recent shop revamps stack up,…