Tagged With quality control

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The recent United Airlines debacle shows the worst side of overselling flights. There's the grossly oversold flights to begin with, the complete refusal to entertain any thought of the airline taking a hit as a result of its stuff-up, and then the heinous communications afterwards. But it doesn't have to be that way. There's a smart way to do it, and it's a method that can benefit many other businesses as well.

Predicting the future is near impossible -- but that doesn‘t stop us all from having a red hot go. Human beings have been predicting the future since the beginning of history and the results range from the hilarious to the downright uncanny.

One thing all future predictions have in common: they‘re rooted in our current understanding of how the world works. It‘s difficult to escape that mindset. We have no idea how technology will evolve, so our ideas are connected to the technology of today.

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The recent United Airlines debacle shows the worst side of overselling flights. There's the grossly oversold flights to begin with, the complete refusal to entertain any thought of the airline taking a hit as a result of its stuff-up, and then the heinous communications afterwards. But it doesn't have to be that way. There's a smart way to do it, and it's a method that can benefit many other businesses as well.