Tagged With outages

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IT failures can be costly and being able to respond quickly is paramount to minimising the damage to your organisation's productivity and profitability. Trouble is, while IT departments are responsible for addressing technology failures, finding the right person within the department to look at the issue as soon as possible is often the challenge. Many companies don't have the right communication protocols in place. We look at five ways you can improve your company's incident management process in the face of an IT meltdown.

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Checking social networks is a morning ritual for many, and when that routine is disrupted — as it was recently when Facebook's servers went down — its absence can come as a surprise. But what also becomes apparent is that when the world's most popular social network is inaccessible, so too are many thousands of websites that rely upon Facebook services.

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Microsoft's Azure cloud service suffered a lengthy outage this morning in many locations — one which might trigger the right to claim credits under its service level agreements (SLAs) which guarantee uptime of 99.9% or more. Here's what you need to know.

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Over the weekend, file syncing and backup service Dropbox suffered an extensive outage. While initial reports suggested a denial-of-service attack, the actual cause was rather more prosaic: a failure in a script designed to automatically update operating systems on its machines.

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Gmail suffered an outage yesterday, with some users unable to fully utilise the service for close to ten hours after two successive network failures created difficulties. While that sucked if you were one of the people affected, it's worth noting that even a 10 hour outage means 98.6 per cent uptime.