Tagged With IT management

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We intuitively know that a “happy worker is a good worker.” But what about their bosses? In the modern workplace, managers are accountable to several groups of people, from rank-and-file employees on one side, to chief executives and shareholders on the other. How well they juggle these conflicting pressures can determine not only their performance at work, but also how happy they are while doing it.

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For much of my IT career, whenever we tried to something new or wanted to evaluate how we were performing in a particular area people would, inevitably, ask the question "What is best practice?". And that would lead to reading analyst reports and research that would add very little other than advice to look at what other people are doing that works. At the opening keynote of ServiceNow's Knowledge18 conference, company CEO John Donohoe touched on the question and offered some advice. Here's what he had to say.