integration

  • Putting The Customer First In Customer Experience

    anthonycaruana

    2

    Daniel Bergan is Westpac’s lead on customer experience and has been at the forefront of the bank’s recent technology transformation. Despite Westpac being around for 200 years, Bergan says the company has gone through many transformations. But the pace of change has accelerated recently. At the Verint Engage conference held in Melbourne on 6-7 September,…

  • How Dick Smith Will Ditch Its AS/400 For An Amazon Cloud Solution

    anguskidman

    5

    IBM’s AS/400 was first introduced way back in 1988, but a quarter of a century later, the midrange platform still plays a crucial role in IT for electronics retailer Dick Smith. Here’s how it plans to eventually get rid of the aging system and replace it with a cloud-centred platform using different best-of-breed components.