Daniel Bergan is Westpac's lead on customer experience and has been at the forefront of the bank's recent technology transformation. Despite Westpac being around for 200 years, Bergan says the company has gone through many transformations. But the pace of change has accelerated recently. At the Verint Engage conference held in Melbourne on 6-7 September, he spoke about this transformation and how it impacts customer interactions.
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It's a statement of the bleeding obvious but technology is an enabling force for companies that are trying to adapt to a rapidly changing world. The problem for technology managers is that other branches of management can be skeptical as they can feel IT teams are pushing their own agenda for the latest tech rather than what's best for the business. That's why a recent article from McKinsey is useful as it comes from a business, rather than technology, perspective.
Predicting the future is near impossible -- but that doesn‘t stop us all from having a red hot go. Human beings have been predicting the future since the beginning of history and the results range from the hilarious to the downright uncanny.
One thing all future predictions have in common: they‘re rooted in our current understanding of how the world works. It‘s difficult to escape that mindset. We have no idea how technology will evolve, so our ideas are connected to the technology of today.
IBM's AS/400 was first introduced way back in 1988, but a quarter of a century later, the midrange platform still plays a crucial role in IT for electronics retailer Dick Smith. Here's how it plans to eventually get rid of the aging system and replace it with a cloud-centred platform using different best-of-breed components.
If there's one word you could easily use to describe Oracle, it would be acquisitive. Here's a very partial list of its most notable tech acquisitions: Sun, Siebel Systems, PeopleSoft, BEA, RightNow, Hyperion, Eloqua. Is that ongoing pattern of buyouts a problem for customers of the acquired businesses?