Tagged With hospitality

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Last month, the Fair Work Commission elected to reduce penalty rates for Australia's hospitality and retail staff. In the hospitality award, the penalty rate for full-time and part-time employees will be reduced from 175 to 150 per cent. Retail workers and those working at pharmacies will see their Sunday double time reduced to 150% of their hourly rate.

The justification among business owners is that unemployment is higher than it needs to be and high wages reduce options for businesses and consumers. However, many of the arguments employers make are not supported by the evidence.

Predicting the future is near impossible -- but that doesn‘t stop us all from having a red hot go. Human beings have been predicting the future since the beginning of history and the results range from the hilarious to the downright uncanny.

One thing all future predictions have in common: they‘re rooted in our current understanding of how the world works. It‘s difficult to escape that mindset. We have no idea how technology will evolve, so our ideas are connected to the technology of today.

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People say that "everyone should work retail or service at least once in their lives." I couldn't agree more. Like many people, some of my first jobs were retail service gigs. One in a department store, another in a bookstore. I've long since moved on, but I learned a lot about the nature of people -- and how that battle between selfishness and empathy is something we all struggle with, every day.

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Opening your very own bar kind of sounds like a relaxing retirement project -- until you realise that creating a sustainable hospitality business is a laborious undertaking in an unforgiving landscape. Pour yourself a drink, you might need it.