Tagged With harvey norman

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Are extended warranties really all that necessary, considering the protections Australian Consumer Law offers?

The selling practices of the extended warranty industry were recently made subject of a review which has resulted in a set guidelines of aiming to "provide greater transparency" into what consumers are being told by retailers. Two companies in particular (one of which is part of the Harvey Norman group) have been instructed to follow a new set of guidelines.

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Consumer research group Global Reviews has released a report analysing the experiences of Australians looking to buy 46-55-inch televisions online. It found that JB Hi-Fi is the most preferred online store due to a perception of having the best prices. Harvey Norman, meanwhile, has a hard time holding onto would-be customers, with the majority defecting to another retailer before making their final purchase.

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The vast majority of staff at Australia's major electronics retailers are pretty clueless when it comes to consumer rights, according to a new investigation by CHOICE. The consumer watchdog discovered widespread violations of Australian consumer law across 85 per cent of Harvey Norman, The Good Guys and JB Hi-Fi stores around the country.

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The Australian Competition & Consumer Commission (ACCC) has re-instituted legal proceedings against nine Harvey Norman franchisees for misleading consumers about their rights. The nine stores, based in Queensland, Victoria, NSW and WA, are accused of a range of infringements, including telling customers they were not obligated to provide remedies for faulty products.

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Credit Suisse has released its latest Australian Consumer Electronics Pricing index, which compares the prices of various electronic product categories across Australia's leading retailers. In an outcome that will surprise few, Harvey Norman has once again topped the list as the country's most expensive retailer, while online stores remain the most affordable.