email etiquette
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How Not To Email Customer Support
Nobody likes waiting on hold to talk to customer support, but for some reason, waiting for an email reply can be even more frustrating. Angrily smashing that “reply” button before you get a response might feel satisfying in the moment, but it actually decreases your chances of a timely resolution.
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Summarise Long Emails At The Top To Communicate More Effectively
Here’s a productivity tip managers and workers would do well to incorporate into their every day email routine, courtesy of comedian and author Franchesca Ramsey from her days working at Upworthy: Summarize lengthy emails up top so your recipients know what they’re in for.