customer service
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Believing ‘The Customer Is Always Right’ Is Bad For Business
Business owners need to stop bending to the customer’s every whim because that will only reinforce bad behaviour and can create a poisonous culture of agreement within their company. Here’s what to do instead.
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How Telstra’s ‘Gay Marriage’ Snafu Was Made Worse By Offshore Customer Service
Telstra has had a rough week. First, the company pulled back its support for same sex-marriage after pressure from the Catholic Church; one of its biggest clients. Then, a Telstra customer service representative identified homosexuality as an “ideology” and not a sexuality during online correspondence with a customer. It wasn’t the best choice of words,…
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Here’s A Novel Idea: The Customer Is Not Always Right
The old adage “the customer is always right” has been a persistent one and shapes the way many businesses operate. But is this statement accurate? Right Angle Studio’s strategy and insights director Barrie Barton doesn’t think so.
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Working Retail Taught Me Everything I Need To Know About Humanity
People say that “everyone should work retail or service at least once in their lives.” I couldn’t agree more. Like many people, some of my first jobs were retail service gigs. One in a department store, another in a bookstore. I’ve long since moved on, but I learned a lot about the nature of people…