Last week, Consumer Reports gave Microsoft a pasting over the reliability of the Surface Pro and Surface Book computers. It's easy to see why given no fewer than a quarter of devices needed a repair within two years of purchase according to Consumer Reports. Microsoft, as expected, has mounted a defence but it's not very strong.
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Consumer Reports is a US-based not for profit service that gives people recommendations on whether consumer products are worth buying and live up to vendor claims. Getting a tick from them is a big deal, especially in US markets. And a black mark can be a massive cause for concern which is why there will be a bunch of people at Microsoft HQ panicking at Consumer Reports' dumping the Surface from its recommended product list.
Predicting the future is near impossible -- but that doesn‘t stop us all from having a red hot go. Human beings have been predicting the future since the beginning of history and the results range from the hilarious to the downright uncanny.
One thing all future predictions have in common: they‘re rooted in our current understanding of how the world works. It‘s difficult to escape that mindset. We have no idea how technology will evolve, so our ideas are connected to the technology of today.