Last week, Consumer Reports gave Microsoft a pasting over the reliability of the Surface Pro and Surface Book computers. It's easy to see why given no fewer than a quarter of devices needed a repair within two years of purchase according to Consumer Reports. Microsoft, as expected, has mounted a defence but it's not very strong.
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Consumer Reports is a US-based not for profit service that gives people recommendations on whether consumer products are worth buying and live up to vendor claims. Getting a tick from them is a big deal, especially in US markets. And a black mark can be a massive cause for concern which is why there will be a bunch of people at Microsoft HQ panicking at Consumer Reports' dumping the Surface from its recommended product list.