consumer law
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MSY’s Website Is A Lesson In Hubris
Pride comes before the fall. MSY Technology — “the name you can trust” in cheap computer parts — now has a massive ACCC court notice plastered on its website right underneath its logo, a week after it was fined $750,000 for misleading and deceptive conduct towards customers.
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Why ‘Cooling-Off’ Periods For Consumers Don’t Work
When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, according to a new research finds. The study also found that some consumers (around 30%) only responded when contacted by the seller and asked if they would still like to opt in.
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Excessive Credit Card Surcharges Have Finally Been Banned In Australia
Back in February, the Federal Government passed a bill to give the Australian Competition and Consumer Commission (ACCC) the power to rein in companies that slug customers with a high fee when they pay with their credit cards. Today, the law finally came into effect — which means those ridiculous surcharges for using EFTPOS, MasterCard,…
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Hey Apple, It’s Time You Replaced Our Cracked Screens For Free
Yesterday afternoon, we attended the Australian launch of the LG G5; an intriguing Android smartphone that boasts a modular design with a host of snap-on peripherals. But arguably the most exciting announcement was LG’s commitment to replacing smashed G5 screens for free — not questions asked. This is something we’re seeing more and more of…