Tagged With consumer law


With Christmas time comes a lot of gifting and with gifting comes some inevitable disappointments. Whether you were on the receiving end of a dud gift that just doesn't work or you gave something away that turned out to be faulty or didn't work as expected - it's important to know your rights when it comes to returning, repairing or refunding a product or service.

Here are a few tips to ensure you don't get stooged at the register when returning a product that didn't quite live up to expectations.

Predicting the future is near impossible -- but that doesn‘t stop us all from having a red hot go. Human beings have been predicting the future since the beginning of history and the results range from the hilarious to the downright uncanny.

One thing all future predictions have in common: they‘re rooted in our current understanding of how the world works. It‘s difficult to escape that mindset. We have no idea how technology will evolve, so our ideas are connected to the technology of today.


I created an account with a NSW retailer (with a physical Sydney store, ABN, Pty Ltd, etc) with a promise of free shipping on an item. It was a ruse and there was no free shipping. I asked the retailer numerous times to delete my account but there has been no response and my account is still there. Is there a way to force them to remove my details via government agency or another organisation?


Last week, egg producer Snowdale Holdings was penalised A$1 million for falsely labelling their eggs as free-range. Snowdale, one of the biggest producers in the Australian market, owns brands including Eggs by Ellah, Swan Valley Free Range, and Wanneroo Free Range.

Given the significantly higher prices generally charged for free-range eggs, you could be forgiven for having doubts over what you’re getting in the supermarket. Even when egg cartons are legally accurate, the government definition of “free range” might not mean what you think it does.


When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, according to a new research finds. The study also found that some consumers (around 30%) only responded when contacted by the seller and asked if they would still like to opt in.


Back in February, the Federal Government passed a bill to give the Australian Competition and Consumer Commission (ACCC) the power to rein in companies that slug customers with a high fee when they pay with their credit cards. Today, the law finally came into effect -- which means those ridiculous surcharges for using EFTPOS, MasterCard, Visa and American Express are officially banned. Hurrah!


To paraphrase Kate McCartney from The Katering Show, the Thermomix is a futuristic saucepan presumably spawned in a gangbang of different cooking appliances. It also has a tendency to explode without warning on its owners, causing horrific second-degree burns.

Following a mass incident report by consumer advocacy group CHOICE, the Australian Competition and Consumer Commission (ACCC) is launching an official investigation. This means you might finally be able to get that refund on your overpriced kitchen doodad.


Opinion: The 24-month phone contract is dead, writes News.com.au. Phone plans go out of date quickly, leaving their buyers stuck with small data quotas. But there's also the fact that new smartphones, bundled with these plans, are apparently a Bad Idea -- because they can be lost, or damaged, or stolen. It's that last point that is particularly galling.


Yesterday afternoon, we attended the Australian launch of the LG G5; an intriguing Android smartphone that boasts a modular design with a host of snap-on peripherals. But arguably the most exciting announcement was LG's commitment to replacing smashed G5 screens for free -- not questions asked. This is something we're seeing more and more of as smartphone vendors look to win over prospective customers. But so far, Apple has refused to come to the party. What gives?


Australian governments have agreed on a new national standard for labelling "free range" eggs in a bid to clear up years of consumer confusion. Here's what you need to know about the changes.


Earlier in the month, an Australian woman suffered horrific second-degree burns to her chest, arms and stomach when her Thermomix cooking appliance unexpectedly burst open. Now, CHOICE is launching Australia's first mass incident report with plans to take the matter to the ACCC.


For years, the US video game company Valve has refused to provide refunds for games purchased on Steam, even if the products were found to be unfit for purpose. Today, the Australian Federal Court finally ruled that Valve was in breach of Australian Consumer Law; something that was obvious to pretty much everyone. Here's what the verdict means for Steam purchases.


Dear Lifehacker, I recently made a payment for goods of $8000 on my credit card. I asked the merchant if it was okay to pay by CC and the answer was yes -- but there was no mention of a surcharge. Six months later, they sent me another invoice for $200 (2.5% processing fee.) Am I legally required to pay this fee?


Dear Lifehacker, I bought a new Asus laptop back in February. It started freezing at the end of March, requiring me to hold the power button to turn it off, after which the wifi module could not be detected. I contacted my retailer who referred me to Asus directly. They couriered my laptop and replaced the HDD saying it was faulty. Two months later, and I'm getting the same freezing problem again!


The Australian Competition and Consumer Commission (ACCC) has forced Kia Motors to refund customers after it was found to have quietly changed its "maximum" scheduled service prices four times since 2012. In addition to refunding the amounts paid by consumers above the capped service prices, Kia must also introduce new systems to ensure its customers are not charged higher-than-advertised prices again.