The Australian Competition and Comnsumer Commission (ACCC) has put the smack down on Fitbit after the company made representations to buyers about their rights that were contrary to Australian consumer law. From November 2016 to March 2017, Fitbit told customers that its warranty was only available for one year and that faulty products would be only replaced for the remainder of the calendar year or 30 days, whichever was longer.
Tagged With consumer law
With Christmas time comes a lot of gifting and with gifting comes some inevitable disappointments. Whether you were on the receiving end of a dud gift that just doesn't work or you gave something away that turned out to be faulty or didn't work as expected - it's important to know your rights when it comes to returning, repairing or refunding a product or service.
Here are a few tips to ensure you don't get stooged at the register when returning a product that didn't quite live up to expectations.
Fresh on the heels of a similar declaration from Telstra, Optus has announced it will be compensating customers for slow NBN speeds. Here are the details.
Pride comes before the fall. MSY Technology -- "the name you can trust" in cheap computer parts -- now has a massive ACCC court notice plastered on its website right underneath its logo, a week after it was fined $750,000 for misleading and deceptive conduct towards customers.
I created an account with a NSW retailer (with a physical Sydney store, ABN, Pty Ltd, etc) with a promise of free shipping on an item. It was a ruse and there was no free shipping. I asked the retailer numerous times to delete my account but there has been no response and my account is still there. Is there a way to force them to remove my details via government agency or another organisation?
Last week, egg producer Snowdale Holdings was penalised A$1 million for falsely labelling their eggs as free-range. Snowdale, one of the biggest producers in the Australian market, owns brands including Eggs by Ellah, Swan Valley Free Range, and Wanneroo Free Range.
Given the significantly higher prices generally charged for free-range eggs, you could be forgiven for having doubts over what you’re getting in the supermarket. Even when egg cartons are legally accurate, the government definition of “free range” might not mean what you think it does.
When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, according to a new research finds. The study also found that some consumers (around 30%) only responded when contacted by the seller and asked if they would still like to opt in.
After being poked by CHOICE and eventually apologising for locking out third-party ink cartridges for use with its printers, HP has -- as promised -- released updated firmware for affected devices which should disable the block.
Earlier this week, we reported that some HP printers had started rejecting replacement ink cartridges that aren’t manufactured by the vendor. Consumer rights advocacy group CHOICE is now investigating HP for potentially breaching Australian Consumer Laws. Read on to find out more.
Back in February, the Federal Government passed a bill to give the Australian Competition and Consumer Commission (ACCC) the power to rein in companies that slug customers with a high fee when they pay with their credit cards. Today, the law finally came into effect -- which means those ridiculous surcharges for using EFTPOS, MasterCard, Visa and American Express are officially banned. Hurrah!
To paraphrase Kate McCartney from The Katering Show, the Thermomix is a futuristic saucepan presumably spawned in a gangbang of different cooking appliances. It also has a tendency to explode without warning on its owners, causing horrific second-degree burns.
Following a mass incident report by consumer advocacy group CHOICE, the Australian Competition and Consumer Commission (ACCC) is launching an official investigation. This means you might finally be able to get that refund on your overpriced kitchen doodad.
Opinion: The 24-month phone contract is dead, writes News.com.au. Phone plans go out of date quickly, leaving their buyers stuck with small data quotas. But there's also the fact that new smartphones, bundled with these plans, are apparently a Bad Idea -- because they can be lost, or damaged, or stolen. It's that last point that is particularly galling.
Yesterday afternoon, we attended the Australian launch of the LG G5; an intriguing Android smartphone that boasts a modular design with a host of snap-on peripherals. But arguably the most exciting announcement was LG's commitment to replacing smashed G5 screens for free -- not questions asked. This is something we're seeing more and more of as smartphone vendors look to win over prospective customers. But so far, Apple has refused to come to the party. What gives?
For years, the US video game company Valve has refused to provide refunds for games purchased on Steam, even if the products were found to be unfit for purpose. Today, the Australian Federal Court finally ruled that Valve was in breach of Australian Consumer Law; something that was obvious to pretty much everyone. Here's what the verdict means for Steam purchases.
Dear Lifehacker, I recently made a payment for goods of $8000 on my credit card. I asked the merchant if it was okay to pay by CC and the answer was yes -- but there was no mention of a surcharge. Six months later, they sent me another invoice for $200 (2.5% processing fee.) Am I legally required to pay this fee?
The closure of Dick Smith Electronics will be the stuff of case studies in years to come. From hobbyist's playground to consumer electronics flop it has amassed a large database of customers over the years. But can the receivers sell that data as part of the company fire sale?
Well, this was inevitable. Following the hoverboard-ignited fire that destroyed a Melbourne home earlier this week, Australia's independent consumer watchdog is set to formally investigate the devices.
Dear Lifehacker, I bought a new Asus laptop back in February. It started freezing at the end of March, requiring me to hold the power button to turn it off, after which the wifi module could not be detected. I contacted my retailer who referred me to Asus directly. They couriered my laptop and replaced the HDD saying it was faulty. Two months later, and I'm getting the same freezing problem again!