Latest Call Centres News and Stories - Lifehacker Australia

Get Connected To A Human Operator Faster By Swearing Into Your Phone

3 years ago

Get Connected To A Human Operator Faster By Swearing Into Your Phone

4

The Truth About Centrelink’s Waiting Times [Infographic]

4 years ago

The Truth About Centrelink’s Waiting Times [Infographic]

How Telstra’s ‘Gay Marriage’ Snafu Was Made Worse By Offshore Customer Service

5 years ago

How Telstra’s ‘Gay Marriage’ Snafu Was Made Worse By Offshore Customer Service

Telstra has had a rough week. First, the company pulled back its support for same sex-marriage after pressure from the…

The Airbnb Call Centre Does Not Look Like A Call Centre

6 years ago

The Airbnb Call Centre Does Not Look Like A Call Centre

Thankfully, Call Centres Are Becoming Irrelevant

8 years ago

Thankfully, Call Centres Are Becoming Irrelevant

5

Do Customers Really Prefer Self-Service? [Infographic]

8 years ago

Do Customers Really Prefer Self-Service? [Infographic]

2

According to new research commissioned by cloud software provider Zendesk, customer-facing self-service technologies are all the rage. This infographic explains…

Why Offshoring IT Jobs Can Work Badly For Banks

Small Business & Startups

8 years ago

Why Offshoring IT Jobs Can Work Badly For Banks

Rosemary Howard

3

Ask LH: What Can I Do When A Call Centre Can’t Understand Me?

9 years ago

Ask LH: What Can I Do When A Call Centre Can’t Understand Me?

Skip Call Centre Robots And Talk To People

9 years ago

Skip Call Centre Robots And Talk To People

Automation in call centres can be an efficient way to route a call, but it can equally be incredibly frustrating…

Ask LH: How Can I Get Large Companies To Pay Attention To Me?

9 years ago

Ask LH: How Can I Get Large Companies To Pay Attention To Me?

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