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![The Truth About Centrelink’s Waiting Times [Infographic]](https://imgix.lifehacker.com.au/content/uploads/sites/4/2017/03/Centrelink.jpg?ar=16%3A9&auto=format&fit=crop&q=65&w=800)
Telstra has had a rough week. First, the company pulled back its support for same sex-marriage after pressure from the…
![Do Customers Really Prefer Self-Service? [Infographic]](https://imgix.lifehacker.com.au/content/uploads/sites/4/2013/08/SelfService.jpg?ar=16%3A9&auto=format&fit=crop&q=65&w=800)
According to new research commissioned by cloud software provider Zendesk, customer-facing self-service technologies are all the rage. This infographic explains…
Automation in call centres can be an efficient way to route a call, but it can equally be incredibly frustrating…
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