When you’re looking for support about the NBN, your download speeds, centrelink, bill payments – basically any situation where you…
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![The Truth About Centrelink’s Waiting Times [Infographic]](https://www.lifehacker.com.au/wp-content/uploads/sites/4/2017/03/Centrelink.jpg?quality=80&resize=660,371)
Think “call centre” and you usually think long hours in drab cubicles. The call centre for Airbnb is nothing like…
![Do Customers Really Prefer Self-Service? [Infographic]](https://www.lifehacker.com.au/wp-content/uploads/sites/4/2013/08/SelfService.jpg?quality=80&resize=660,371)
We have all had at least one bad experience with dialling through to an Australian firm’s call centre. A long…
Dear Lifehacker, It seems like every large company I have to deal with these days is more interested in getting…
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