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call centres
![The Truth About Centrelink’s Waiting Times [Infographic]](https://imgix.lifehacker.com.au/content/uploads/sites/4/2017/03/Centrelink.jpg?ar=16%3A9&auto=format&fit=crop&q=65&w=800)
Telstra has had a rough week. First, the company pulled back its support for same sex-marriage after pressure from the Catholic Church; one of its biggest clients. Then, a Telstra customer service representative identified homosexuality as an “ideology” and not a sexuality during online correspondence with a customer. It wasn’t…
Fact: no-one likes having to ring a call centre. And new data suggests that given the choice, we’ll choose any other option.
![Do Customers Really Prefer Self-Service? [Infographic]](https://imgix.lifehacker.com.au/content/uploads/sites/4/2013/08/SelfService.jpg?ar=16%3A9&auto=format&fit=crop&q=65&w=800)
Dear Lifehacker, I have desperately been trying to contact Adobe over a problem with my Creative Cloud account. I figured support would be local (I thought that was a justification for the higher price). However, the call centre is in India. I have had excellent service from Indian call centres…
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