Organise 4 years ago Get Connected To A Human Operator Faster By Swearing Into Your Phone Jackson Ryan 4 When you’re looking for support about the NBN, your download speeds, centrelink, bill payments – basically any situation where you…
Life 6 years ago How Telstra’s ‘Gay Marriage’ Snafu Was Made Worse By Offshore Customer Service Spandas Lui 23
Life 7 years ago The Airbnb Call Centre Does Not Look Like A Call Centre Angus Kidman Think “call centre” and you usually think long hours in drab cubicles. The call centre for Airbnb is nothing like…
Small Business & Startups 9 years ago Why Offshoring IT Jobs Can Work Badly For Banks Rosemary Howard 3 We have all had at least one bad experience with dialling through to an Australian firm’s call centre. A long…
Communicate 10 years ago Ask LH: What Can I Do When A Call Centre Can’t Understand Me? Angus Kidman 17
Communicate 10 years ago Ask LH: How Can I Get Large Companies To Pay Attention To Me? Alan Henry 11 Dear Lifehacker, It seems like every large company I have to deal with these days is more interested in getting…