Telcos offering NBN connections need to up their game from today, or risk heavy fines. With the NBN rollout being plagued with problems on all sides, ACMA is seeking to protect consumers from the seemingly all-too-common experience of being left high and dry without any internet while trying to switch over to the NBN - among other problems.
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A recent survey conducted by that ACMA has found that a third of customers had prolonged loss of service while transferring to the NBN and that less than half of customers on 50Mbps connections were satisfied with their speeds. However, cost remains the biggest motivating factor for customers when choosing a plan.
The Australian Communications and Media Authority is responsible for legislation, regulations, standards and codes of practice across telecommunications, broadcasting, radio communications and the internet. But what does this actually mean in practice? This infographic provides a fascinating snapshot of the authority's activities over the past financial quarter; from skewering pesky telemarketers to tackling complaints about the NBN.
Other than waving your phone in the air like a Star Trek tricorder, there's not much you can do if you're getting poor reception on your phone. In metropolitan areas, it's a brief annoyance, but head out to more rural locations and crappy signals are a way of life. Consumer-level signal boosters can provide some relief, however, not only are they illegal in Australia, but selfish to use, killing reception for other nearby users.
Internet service providers iiNet and Dodo have both come under fire from the Australian Communications and Media Authority (ACMA) for consumer protection law breaches relating to direct debits. The companies were warned for not complying with customers' authorisation for direct debit payments and failing to cancel a direct debit authorisation within three working days upon request. Read on for the full list of charges.
One of the jobs of the Australian Communications and Media Authority (ACMA) is to track whether phone companies and internet service providers are meeting regulatory requirements. Today, it announced it had issued formal warnings to 39 providers for not meeting basic requirements around paperwork and customer information. That would make us cautious about using any of them.
Well, this seems overdue. While some mobile providers have long offered free calls to 13, 1300 and 1800 numbers, in their plans, many others haven't. Regulator the Australian Communication and Media Authority (ACMA) had originally planned to introduce legislation in January 2015 making fee-free calls compulsory, but now the major telcos have agreed to make at least some of those calls free ahead of that deadline.
So here's a concrete example of how data charges are still a problem: the Australian Communications and Media Authority (ACMA) has issued a formal warning to frequently-troubled provider Dodo for failing to send data usage alerts to its customers.
So this is the statistical proof that telemarketing companies should give up now: two-thirds of Australian households with a landline are on the Do Not Call Register, and the numbers continue to rise. According to the Australian Communications and Marketing Authority (ACMA), almost nine million numbers are now listed on the register, with one million of those signing up within the last 12 months.
The Australian Communications and Media Authority (ACMA) is introducing new rules to make it less likely Australian travellers will suffer a horrendous case of bill shock when they return from an overseas holiday and discover a massive global roaming bill. Here's how the new system will work (and why anyone using a carrier other than the big three won't notice changes for a long time).