The ACCC Just Crowned Australia's Best NBN Provider [Updated]

Image: Tech180

The Australian Competition and Consumer Commission (ACCC) this week released its sixth report on real-world NBN speeds, and the results weren’t too bad. Providers are now delivering between 80.4% and 86.7% of maximum plan speeds during peak usage hours of 7pm - 11pm. Here's how the major ISPs compared.

The report’s sample is now large enough to provide peak hour speed information about nine major ISPs: Aussie Broadband, Dodo, Exetel, iiNet, iPrimus, MyRepublic, Optus, Telstra, and TPG.

TPG came out on top once again: its customers were found to receive 86.7% of its plan's maximum speeds during busy periods, putting the telco ahead of the eight other providers in the report.

Here are the full results:

Overall Overall excluding under
performing connections
Peak hours
Aussie Broadband 86.6% 90.0% 85.3%
Dodo 82.2% 88.1% 80.4%
Exetel 85.1% 87.3% 82.8%
iiNet 85.3% 90.7% 84.2%
iPrimus 82.2% 88.1% 80.4%
MyRepublic 85.1% 91.2% 84.8%
Optus 86.7% 91% 85.5%
Telstra 84.2% 91.1% 83.1%
TPG 87.6% 91.5% 86.7%

It's worth noting that the ACCC speed testing program sample size isn’t huge: it covered 1095 NBN connections. There’s almost certainly a margin of error when it comes to this data, but at the same time, it’s not a bad indication of how Australia’s ISPs perform.

Best NBN plans

Here’s a look at NBN 100 plans from the providers in the ACCC report:

MyRepublic is the cheapest when it comes to NBN 100 plans from the ISP shortlist. You’ll pay $79.95 per month for the first 12 months, and $89.95 per month thereafter. The plan is offered on a no-contract basis, so you can leave whenever you want. This offer is only slated to run until August 8 however, so if you want this plan, you might want to get in soon.

Reigning champ TPG is up next in terms of price, coming in at $89.99 per month on an 18-month contract. You can however pay a $99.95 set-up fee if you’d prefer a contract-free plan.

And here’s a look at NBN 50 plans from the providers in the ACCC report:

Exetel is the cheapest option when looking at the NBN 50 plans here. You’ll pay $64.99 per month for unlimited data on a contract-free plan. You will be hit with a $79 setup fee, however.

Note that Telstra doesn't have an NBN 100 plan in its core range. To get NBN 100 speeds on Telstra you'll need to sign up for an NBN 50 plan and, if your physical connection is fast enough, you can then upgrade to NBN 100 for an extra $30 per month. Dodo and iPrimus don’t sell NBN 100 plans either, and don’t have any options for upgrading. MyRepublic doesn’t currently sell an NBN 50 plan.

Alex Choros is Managing Editor at WhistleOut, Australia's phone and internet comparison website.


Comments

    I wonder if the ACCC looks at the support of Broadband providers? I am currently having problems with Iinet. I'm on an NBN 50 plan and my download speed as of 5minutes ago was 4.2Mbps and upload speed of 16.5Mbps. The problem was reported on 4 August, chase up 6 August, still waiting for Tech support to contact me. So much for service.

      To be honest, that wouldn't even register on a support basis, unless you've signed up for a contractual Service Level Agreement and/or Grade of Service, or you have a life support system in the house ?
      Having worked on several tech helpdesks over the years, typically a fault lodged on the weekend will be deferred to the techs on Monday, where they will have to prioritise and plow through the weekends worth of support issues, plus anything remaining from the previous week.

      1st level support *may* have investigated and escalated by Tuesday, but that's highly unlikely as 'no service' calls will take priority, and rightly so.
      In fact, the biggest delay to support desks are people like you - constantly demanding why someone hasn't immediately resolved their minor issue, and the refusal to understand that you've signed up for 'best effort' resolution.
      Invariably one of you decides they are going to 'escalate' the issue, and even more time is wasted on someone who is making a lot of noise, but paying the same amount as everyone else.

      I'd have more sympathy if you'd been without service for 2 weeks, but two days of degraded service ? Pfft.

        This. So much this.

      I've had a few fault-driven outages and speed slowdowns since changing to AussieBB NBN a couple of years ago. I'm happy to report that they are super responsive. NBN may take their sweet time to fix a network issue, but AussieBB are awesome at responding and telling you where the fault lies and who is fixing it.

      nb. The only shortcoming to their system is that updates to faults logged in the customer portal (like when they reply to you) do not trigger an email alert. So we have to log in to our AussieBB account to check for updates on the fault status. Hopefully they fix that sometime soon.

    It'd be interesting to know what the variations are within that sample. Like how is the test performed? Is it on the same hardware? Could the performance be being influenced by poor routers for example. Similarly, are the tests in different exchanges/suburbs/cities?

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