Telstra And CommBank Are Borked Across Australia [Updated]

Image: Supplied

Telstra and Commonwealth Bank are both experiencing major issues across the country right now. A spate of other online services have also been affected, ranging from ANZ banking to XBox Live. Here are the details.

Customers in multiple states and territories are reporting connectivity issues with Australia's largest telco and bank. It is not known whether the problems are related or an unfortunate coincidence. (Telstra's 3G network may be responsible but this is currently unconfirmed.)

Affected services include phone, internet, ATMs and all EFTPOS machines.

According to Down Detector, the issues began around 2:30pm AEST and are hampering a bunch of services from Commonwealth Bank, ANZ, Telstra, NAB, Westpac, St George and Xbox. (When it rains, it pours.)

Here's the outage map for various services. Note the correlation in spikes across the board.

Image: Supplied

Over the past few hours, Down Detector has received hundreds of Telstra outage reports, with most relating to internet (76%).

CommBank has been quick to acknowledge the issue on Twitter.

We are impacted by an issue with one of our telco providers. It's affecting some of our services. CommBank app and NetBank are up.

There are issues with the following services: CBA ATMs, CBA EFTPOS terminals, some in branch services as well as issues logging onto CommSec

Here's the tweet from CommBank:

And here's one from ANZ acknowledging the issue:

Telstra eventually released an official tweet of its own:

We'll be updating this story as we learn more. If you or your business are experiencing issues, tell us about it in the comments.

Update: CommBank has issued another tweet that seems to point the finger pretty squarely at Telstra. Check it out below. (Emphasis ours.)

"We are impacted by an issue with one of our telco providers. It's affecting some of our services. CommBank app and NetBank are up. There are issues with the following services: CBA ATMs, CBA EFTPOS terminals, some in branch services as well as issues logging onto CommSec."

Affected customers have been urged not to contact ComBank's call centre due to the high amount of calls they are receiving. Instead, you should just sit tight and wait for them to fix it.

"The cause of the problem is under urgent investigation. We are working to have full services restored as a matter of priority."

Incidentally, CommBank's mobile and online banking apps remain unaffected - so if you need access to your cash, stick to those services.


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