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How To Submit A Bug Report To Google, Apple, Facebook And More

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How To Submit A Bug Report To Google, Apple, Facebook And More

Leaky security, hardware exploits, crashes, broken features — every piece of hardware or software is prone to bugs and vulnerabilities, and it’s likely you’ve had the misfortune of dealing with them at some point in your tech life. While most people grin, bear it, and wait for the problem to fix itself, you can also take a more active approach to bugs and other security disasters by reporting your findings.

The problem? You might not know how or where to submit a bug report when you encounter an issue. To make this process easier, we’ve taken a look at the most commonly used apps, services, and hardware manufacturers, and consolidated their bug reporting tools into one big list.

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Some tips on bug reporting

Though our list explains how to submit bug reports for frequently used apps and services, it’s not exhaustive. If you don’t find what you’re looking for, here are some quick bug reporting tips and best practices:

  • Some apps and programs will allow you to send a crash/bug report directly. If you’re experiencing frequent crashes, and this option is available, take advantage of it. Often times these auto-reports will include information you’d otherwise have to manually include, making the process much easier.

  • Write down (or take screenshots of) any pop-up boxes or error codes, if possible. Be detailed about what and how the bug, error, or crash happened, and make sure to include your hardware/software specifications where applicable. These detail swill be helpful to include in your bug report (and might be required in some cases).

  • If you’re submitting a bug on a forum or message board, make sure to read any posting guidelines, which usually require you to run a preliminary search to see if your specific bug has already been reported. While repeat reports help a bug get fixed faster, some bug report forums have strict requirements for how to submit reports for the same bug or error.

  • If you’re looking for a company’s bug bounty program or how to submit a security-related vulnerability, these links can usually be found on Bugcrowd or Hackerone. Remember, these programs are more geared for high-level issues and major bugs, not your average performance hiccups, and therefore have strict guidelines for submission.

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How (and where) to submit bug reports

Adobe (Creative Cloud, Photoshop, Illustrator, Premiere Pro, Acrobat Reader, etc.)

  1. Visit Adobe’s bug submission and feature request form.

  2. Select the product from the drop-down menu and agree to Adobe’s terms and conditions.

  3. You’ll then be taken to the bug/feature request page for that specific product. Complete the form and submit.

Security vulnerabilities can be reported directly to [email protected]

AMD

  1. If you’re experiencing hardware issues or graphics-card related crashes, use AMD’s dedicated bug report survey page.

  2. Select your product.

  3. Follow the instructions to submit a bug or error report. Be sure to include any crash or error text.

AMD maintains the company won’t reply directly to bug reports, but more frequently reported issues have a higher chance of getting fixed in future updates.

Apple 

Asana

Dropbox

  1. Visit this page and create a new account for Dropbox’s support system.

  2. Fill out the form to submit a help ticket.

You can also contact Dropbox’s customer service, or search the Dropbox help desk. for account- and feature-related questions or concerns.

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DuckDuckGo

  1. Go to DuckDuckGo’s bug and security report submission form.

  2. Select either desktop- or mobile app-related bugs, or security vulnerabilities.

  3. Follow the instructions and fill out the required forms to submit your report.

Evernote

  1. Visit Evernote’s support page and log in with your Evernote account credentials.

  2. Submit your support ticket.

You can also send security vulnerabilities directly to [email protected].

Facebook 

  1. Visit Facebook’s Help Center.

  2. Click “Reporting a Problem with Facebook” under the “Policies and Reporting” drop-down menu.

  3. Follow the instructions, fill out all required information, submit your issue.

You can also send security vulnerabilities to Facebook’s Bug Bounty program, if you’d like a little return for your (qualified) efforts.

Google, Android, Chrome, and other Google Services

Google has lots of products, and some of them have dedicated bug submission pages, while the rest use a generalized submission form.

Chrome:

  1. Open Chrome on a desktop or laptop PC.

  2. Click the three stacked dots icon in the upper-right corner of the browser.

  3. Go to Help >Report an issue.

  4. Write your bug report, making sure include as much information as possible.

  5. Click “Send.”

Android OS bugs and other Google apps/services:

  1. Visit Google’s page for reporting security vulnerabilities.

  2. Select the option that best fits your issue, and follow the instructions to submit your report.

Google also has a bug bounty program, which you can learn more about here. (You also use the “Reporting Security Vulnerabilities” tool to send those in.)

Instagram

You can report your Instagram issues by doing the following:

  1. In the Instagram app, go to your profile.

  2. Tap the three stacked lines icon in the upper-right corner.

  3. Tap the gear-shaped Settings icon.

  4. Scroll down and tap “Report a Problem” in the “Support” section of your Options screen.

  5. Follow the instructions and fill out all required information.

If you’re looking to report a security-related concern, you can submit these to Facebook’s bounty program.

Lyft

Use this page to submit issues and bugs for the Lyft app and website. Lyft also has a bug bounty program, but it’s invite-only.

Microsoft

Windows 10

  1. Open the Windows 10 Feedback Hub from the Start menu or by typing “Feedback Hub” into the search field on your desktop’s taskbar.

  2. Click “Report a Bug” and follow the instructions to send in your issue.

Xbox

If you’re an Xbox Insider, you can report bugs by holding down the Xbox button on your controller and using the “Report a problem” option.

Security vulnerabilities

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Mozilla

Netflix

Netflix lets users report playback bug or performance issues through a simple online submission form, while its bug bounty program handles security vulnerabilities.

Nintendo

  • Submit software bugs, errors, hardware issues, and other concerns through the official Nintendo Support contact page.

  • On the other hand, bugs or concerns relating to the Nintendo website should be submitted through this web form.

Nvidia

Paypal and Venmo 

Submit all bug and vulnerability reports to Paypal’s bug bounty program.

Reddit

Slack

Snapchat

Reporting a bug via the Snapchat app is actually kind of novel:

  1. Shake your device to pull up the “Bug and Suggestions” submission menu.

  2. Select the relevant option and make your report.

You can also send bug or vulnerability reports from your web browser with this web form, or via Snapchat’s bug bounty program on Hackerone.

Sony

General Sony products:

PlayStation:

  • Technical bugs related to PlayStation services and hardware can be submitted to PlayStation’s support team in several ways, including online, on Twitter, through email, chat, over the phone, and more. Check this page to find the method most relevant to you.

Spotify

Trello 

Learn about what makes for a great Trello bug report here, and then submit your issues via Trello’s support page.

Tumblr

Twitch

  • Send technical bugs and performance issues to Twitch support. 

  • Submit security vulnerabilities and bounties to Twitch via this form.

Twitter

  • Twitter’s help page has a dedicated bug report submission form for bugs related to both the web version and apps. You can also Tweet problems you’re having to @TwitterSupport.

  • Twitter has a Hacker One bounty program for finding, reporting, and fixing security vulnerabilities.

Uber

All security vulnerabilities can be submitted to Uber’s Hacker One bounty program.

Valve (Steam marketplace)

WordPress

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