Is Aussie Broadband Worth The Money?

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While many Retail Service Providers (RSPs) have had their reputations tarnished through the rollout of the NBN, one company seems to have thrived. Aussie Broadband, which was formed through the amalgamation of Wideband Networks and Westvic Broadband, is often mentioned in positive terms by customers saying their service and performance are excellent.

But what about value for money? Let's see how Aussie Broadband's plans stack up against some of the big boys.

Aussie Broadband's NBN Plans

None of Aussie Broadbnad's plans have a lock-in contract and there are options for bundling your home phone. This means you're free to cancel at any time and go somewhere else - but you can also expect to pay a bit more per month compared to some of the 24-month plans out there.

As well as the three unlimited plans listed here, Aussie Broadband also offers a 100GB plan that delivers 25Mbps and costs $55 per month. Despite having no lock-in contracts there aren't any connection fees or excess data charges.

There are also small business plans that start at about $10 more than the residential offerings but include priority support ticket handling and a static IP address.

In addition to the set plans, Aussie Broadband allows you to create your own plans where you choose the volume of data you need - not everyone needs unlimited data - and your general speed requirements, potentially saving you a few bucks each month.

In my case, we use about 300GB per month with our current ISP - NBN is getting switched on in the next few weeks. A custom plan, with 450GB of data on Aussie Broadband's nbn50 plan, which would be a little faster than what we currently have on HFC cable would save us $6 per month. It's not a lot but amounts to getting a month for "free" each year compared to the unlimited plan.

On the flip side, there are also cheaper options on the market - especially if you're willing to try little known providers of questionable quality. Here's how Aussie Broadband's unlimited data plans compare to similar offerings from rival telcos:

NBN 100 Unlimited Data Plans

NBN 50 Unlimited Data Plans

NBN 25 Unlimited Data Plans

Australia's major ISP speeds compared

In contrast, Telstra offers an unlimited plan for $90 per month with typical download speeds of 40Mbps and uploads at 15Mbps. If you want to save a few bucks, its $70 plan has typical download speeds of 20Mbps and uploads at 4Mbps.

Optus offers similar plans for $70 a month giving you a 50/2 plan which can be boosted to a 100/2 plan for an extra $20 each month. An extra $20 on top of that bundles Optus Sport, Fetch TV and phone calls.

Both of those have $99 connection fees although Telstra is waiving them at the moment. They are also 24 month contracts. Optus charge $200 in the first for connection.

iiNet's NBN plans follow a similar pattern to Aussie Broadband with a slower 500GB plan with typical speeds of 9.9Mbps costing $59.99 a month. An extra $10 boosts that to unlimited traffic. Paying $79.99 a month gets you typical speeds of 42.7Mbps while $99.99 boosts the speed to 78.5Mbps. The unlimited plans, dubbed "Limitless" by iiNet includes Fetch TV with a bunch of movies and other entertainment.

How to choose a plan

Picking an RSP is tricky. My rule, when the NBN comes to your neighbourhood, is to wait and scan local social media and talk to locals about what they're experiencing with their RSP. Remember, two houses next door to each other that are on similar plans could get quite different performance depending on how much connectivity virtual circuit (CVC) their RSP has procured.

Avoid lock-in contracts if possible so you can easily change if you're not getting the service you expect. With that said, the ACCC has made it clear to RSPs that they can not punish customers with exit fees if they don't delver the expected performance. So if you can prove the flaky speeds aren't due to your equipment, you should be okay.

When you sign up with an RSP, monitor performance regularly to ensure things aren't slipping as more locals sign up to the NBN.

The TL;DR on Aussie Broadband

Unlimited plans, no locking contracts and a very solid reputation suggests Aussie Broadband needs to be on your shortlist when considering an RSP. We'd also put iiNet on there (particularly if you value reliable speeds) and Telstra if you live out in the sticks.

You can compare and contrast Australia's full range of NBN plans over at our interactive ISP portal.

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Comments

    I'm pretty sure the question is rhetorical but the answer is simple... No!

    For a nearly perfect service id pay almost anything, thats why i pay $99 for unlimited 100/40. with aussie broadband.

    If you've ever had trouble with your internet provider im sure you'll agree. its NEVER worth the hassle for the sake of a few bucks

    TPG NBN 100/40 unlimited for $89/month :)

      The Aussie Broadband loyalty program once you have been with them a while gives you 2 free months when you pay 12 in advance. That brings the 100/unlimited down to $84/month. :-)

      Edit: just realised thats a legacy plan I was on. With the current plans that is $91/month.

      Last edited 27/02/19 12:05 am

    What's not mentioned but alluded to in this article is that each provider provides the exact same service. This is not the case and Aussie are known to not skimp on anything that will equate to a lesser customer experience. With NBN broadband in its current state you can have only 2 of these 3 options. Cheap, reliable and Fast. Aussie have decided to tackle the reliable and fast market. If you've ever had the misfortune of using an NBN provider that has targeted the cheap market you'll understand why Aussie broadband is so appealing.

      I have a data limit plan on 100/40 with Aussie and before I connected the rep told me they only connect 80% of clients to 100% CVC to guarantee no Bottle neck issues with speed especially at peak usage times. I get 92/37 constantly (120m from the node) No other ISP could match this, not even Telstra.

    Aussie have been fantastic. Had some issues connecting as I had another RSP on at the same time. The technical people were great and know their stuff. They credited me a month until the issue was resolved.

    The loyalty bonus gives you about 8% of the headline rate which makes them solid value as well as top notch service. Can't recommend them highly enough.

    Last edited 26/02/19 11:45 pm

    What all so called "reviews" constantly fail to mention is support. Why doesn't someone make *actual* support calls to respective RSP? They'd quickly realise why ABB is the best: problem (in most cases) gets resolved by the first person answering the call. On top of it, ABB is based in *Australia* and all support staff speak a perfect English! Anyone who's dealt with an offshore call centre will value an Australian based business.

    I went with Aussie and here is my experience. (FTTC Customer)

    1. I receive the kit and give them a call, no on hold and straight through to a person who walked me through the process clearly and explained what the two pieces do and what’s going to happened to cut over from ADSL to NBN. In short was quick, professional and got me going in no time

    2. Speeds are freaking fast every single day. I’m a bit of a Speedtest nut and for some reason i am looking for it to be crap. but i get 98+ MB on my 100 plan.

    3. I’ve had two outages that lasted about 5 minutes, instantly i received SMS’s about it and they advised exactly what was going on.

    4. I had to restart the NBN box and the router after moving power sockets and it didn’t come up instantly. Staight onto support and again no wait times and straight to a person who a: sounded like they gave a shit and b: walked me through what was happening and why it took a while for it come back (needing to power the FTTC box in the pit apparently). We talked about other stuff while we waited for it to come back up and after a while it did. Again awesome support.

    5. They are already investing heavily on their infrastructure to make sure they top teir service stays that way.

    For me I’ve put up with shitty ADSL 2 for years and for me Aussie broadband provides kick ass speeds and top quality support when things go pear shaped. I’m sticking with them for sure.

    Great article thanks, Anthony. Very Rarely however do I see these RSP's rated for steady state support they provide post sign up. Everyones so focused on choosing the right and cheapest plan they forget to look into how these guys all respond when there are issues. Is there anywhere where they all get rated for post go live support?

    ABB has been very good - at all times, both in performance and support. Highly recommended.

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