Apple Is Blaming 'Bent' iPad Pros On User's Eyes

Image: Apple

Apple is no stranger to controversy. When the new iPad Pro was released late last year, there was no doubt it's a great device but the price was quite eye-watering. But Apple's uber-tablet is now facing a further problem.

A number of iPad Pro owners are complaining their tablets are bent. Apple has conducted an investigation and says the iPad Pro's aren't bent - we're just looking at them wrong.

In a newly released support note Apple explains how the iPad Pro is made, using a process called "co-molding" where plastic is injected into gaps between the aluminium components. Once a device is made, there is an allowance "for no more than 400 microns of deviation across the length of any side — less than the thickness of four sheets of paper" from perfect flatness.

All that sounds great but what of those people who say the iPad Pro is arriving bent?

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Apple says (emphasis ours):

The new straight edges and the presence of the antenna splits may make subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use. These small variances do not affect the strength of the enclosure or the function of the product and will not change over time through normal use.

That's right - it's not bent more than the spec allows. It's how you're looking at it.

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Apple has faced problems before with the iPhone 6 and iPod nano bending, as well as "antennagate" with the iPhone 4. And it does seem some iPad Pro units are shipping with bends that exceed Apple's allowable tolerance.

Of course, it's possible some of the devices that are exhibiting bends in excess of Apple's tolerances are mistreating their devices. And, while Apple says there's a factory allowed variance of 400 microns, it's possible that some devices are slipping through the testing process.

Interestingly, when I sit the 11-inch iPad Pro I have here on my desk, it looks perfectly flat but there is a slight wobble when I exert light pressure on a corner. I tried that on a couple of different tables, moving the iPad around, suggesting that there is a very slight deviation from perfect straightness in the iPad I have. But it is imperceptible during normal use - and I use this iPad every day.

The support note from Apple reminds owners that there's a 14-day return policy if you buy directly from Apple and that you're protected by the usual warranties and local consumer protection laws if you have a problem.

Do you have a new iPad Pro? Is it noticeably bent?


Comments

    400 microns my arse, it's 0.4mm. If I am doing something in wood I expect to get below 1mm over a metre. 0.4mm is a lot! Apparently they use this process because it enable them to make them thin which is fine. Apple have made there own problem here by emphasizing design over (or at least as important) and by design I mean looks as a big selling point. Design these days often means no bezel (which is poor design from a function perspective), perfect straight lines, glass when there should be rubber or metal.

    0.4mm on a laptop that has a plasticy case that bends a bit under pressure would be acceptable. But if you are sold a device masquerading as a piece of art you may well be disappointed. I think they have been educated to have these expectations by Apple. It is Apple that has set the bar so high.

    Apple this Ipad is bent!
    Apple: It's an Illuuuusion

    And here i thought they couldnt do it any worse than "You are holding it wrong"

    If the device is coming bent brand new in the package straight from Apple, Apple is doing it wrong. Not the customer.

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