Microsoft has announced the removal of the Windows 10 1809 release following numerous complaints about user files being deleted. Here's what to do if you've already begun an install.
An apparent bug in the October Windows 10 update has the potential to delete the contents of your Windows 10 user folders — including documents, photos, music, videos and everything else you hold dear. In response to the report, Microsoft has hit pause on the rollout until further notice.
"We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating," Microsoft explained in a blog post.
Here's the current 'workaround' being offered by Microsoft:
- If you have checked for updates and believe you have an issue, please contact us directly at 13 20 58.
- If you have access to a different PC, please contact us at https://support.microsoft.com/en-au/contactus/.
- If you have manually downloaded the Windows 10 October 2018 Update installation media, please don’t install it and wait until new media is available.
Microsoft said it will provide an update when it resumes rolling out the Windows 10 October 2018 Update to customers.
It goes without saying that you should always back up your systems before installing any major updates. But if you forgot and have discovered a bunch of files are missing, there's still hope: click here for file-recovery instructions.
We are scratching our collective heads as to how the Windows 10 October Update ever made it past Microsoft’s QA teams. According to numerous reports, something about the update could delete the contents of your Windows 10 user folders — you know, your documents, photos, music, videos and so on.