Microsoft’s Windows 10 October Update Has Turned Into A Huge Mess

Microsoft’s Windows 10 October Update Has Turned Into A Huge Mess
Image: Microsoft and iStock

Microsoft has announced the removal of the Windows 10 1809 release following numerous complaints about user files being deleted. Here’s what to do if you’ve already begun an install.

An apparent bug in the October Windows 10 update has the potential to delete the contents of your Windows 10 user folders — including documents, photos, music, videos and everything else you hold dear. In response to the report, Microsoft has hit pause on the rollout until further notice.

“We have paused the rollout of the Windows 10 October 2018 Update (version 1809) for all users as we investigate isolated reports of users missing some files after updating,” Microsoft explained in a blog post.

Here’s the current ‘workaround’ being offered by Microsoft:

  • If you have checked for updates and believe you have an issue, please contact us directly at 13 20 58.
  • If you have access to a different PC, please contact us at
  • If you have manually downloaded the Windows 10 October 2018 Update installation media, please don’t install it and wait until new media is available.

Microsoft said it will provide an update when it resumes rolling out the Windows 10 October 2018 Update to customers.

It goes without saying that you should always back up your systems before installing any major updates. But if you forgot and have discovered a bunch of files are missing, there’s still hope: click here for file-recovery instructions.

Back Up Windows 10 Before Installing The October Update Or Risk Losing Your Files

We are scratching our collective heads as to how the Windows 10 October Update ever made it past Microsoft’s QA teams. According to numerous reports, something about the update could delete the contents of your Windows 10 user folders — you know, your documents, photos, music, videos and so on.

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  • While it’s fine to suggest you should back up your system before an update, the fact is that most users won’t. That’s what makes reports of a bug like this so concerning.
    I’m surprised it wasn’t caught either in internal testing or as part of the Insider program. Would be interested to hear exactly what it is.

  • People should already have their stuff backed up somewhere. What happens if your hard drive fails without doing an upgrade.

    Always have important stuff backed up.

  • Both Microsoft and Google have released updates during the last month with big bugs. All Win 10 Home uses have no choice to reject the updates, only to delay.

    How long will it be before “gullible us” gets the update that makes all Win10 and Androids inoperable? Is this a national security issue ?

  • Microsoft did this same thing with an update for windows 7 64bit a few months ago and the internet news said nothing about it–so they don’t seem to learn anything from their mistakes then
    –glad I paid so much for windows when they make their customers cop this crap
    well done bill gates and co

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