Uber has updated their Community Guidelines saying that riders that fail to heed warnings and who fall below a minimum average rating will lose access to the Uber app. They say this mirrors similar rules they have for "driver-partners" and will help to ensure both drivers and passengers have the best experience possible.
In a statement, the company said the updates to their community guidelines will take effect on 19 September 2018. Riders who fall below a minimum average rating will lose access to the Uber app after they've received several notifications. The company says "This is important because when driver-partners use Uber they do more than simply drive: they’re sharing their own car, their space, their time and a slice of who they are with passengers".
In a separate blog post, Uber said the best way to ensure you maintain a high rider rating is to not ask drivers to break the law to get you to your destination faster than the law allows, be courteous and don't mess up the car with smelly food or by spilling drinks.
With Uber now an entrenched part of the transport landscape, it's become an increasingly important service for many people. Maintaining a good passenger rating is important for ensuring access to the service. Rider ratings are available to drivers before they accept a passenger.
There has been some controversy in the past with drivers amending ratings after a ride has been completed, often for seemingly petty reasons. Drivers must rate passengers before they can accept their next ride so there may be instances where a rating is revised aft era initial one is made in haste.
For all its faults, the 'gig economy' has opened up an instant, fuss-free revenue stream for thousands of Aussie motorists. By far the most popular option is the ride-sharing service Uber, which recently entered its sixth year in Australia.
If you want to become an UberX driver, here's everything you'll need to get started.