Commonwealth Bank Not Working For Some Customers [Updated]

Image: Alex Walker

A rotten run continues: Commonwealth Bank is currently experiencing issues processing transactions with some Visa Cards.

UPDATE: As of 1:05pm, a Commonwealth Bank spokesperson said “Visa card transactions should now be processing as normal. We’ll continue to keep a close eye on this today. We apologise to our customers for any inconvenience caused.”

After the loss of personal files and technical issues last week, Commonwealth Bank has again run into a little bit of trouble for some users this morning.

Commonwealth Bank tweeted earlier this morning about an issue affecting Visa transactions:

If you're experiencing issues this morning, you're going to have to go with a Mastercard or EFTPOS, which don't seem to be affected by the current outage.

Charlie on Twitter asked CBA for a potential ETA - but as of now, they're not sure when services will be restored.

A Commonwealth Bank spokesperson reached out with an update at midday today:

“We are aware some Visa credit cards are declining this morning. Customers may be able to use Visa Debit by inserting their card and using Chip and PIN by selecting Savings or Cheque. EFTPOS, MasterCard, AMEX and Diners are working as normal. We apologise to our customers and we’re working to restore services as soon as possible.”

Keep an eye on the Commonwealth Bank Twitter account for extra details and notification of when the service has been restored.


Comments

    I'd say it has been quite some time since Commonwealth Bank worked for its customers...

    Thanks for posting this so quick, I had a customer who gave me 2 different cards this morning and both were declined.

    Did a quick Google and I was able to explain to him why they were declined as well as direct him to the CBA site to confirm I wasn't BS'ing.

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