Samsung is investigating hardware issues with the Galaxy S9 and S9+ following numerous complaints from customers. According to S9 owners on Reddit and official Samsung forums, the smartphone’s touchscreen suffers from ‘dead zones’ which makes it nigh-on impossible to operate. In addition, some users are reporting that calls keep dropping out. Here are the details.
What’s wrong with the Samsung Galaxy S9?
As reported on Android Police, multiple Galaxy S9 owners have been unable to use their phones due to dead zones that prevent the touchscreen’s digitizer from responding. The issue is being described as “reasonably widespread” with the larger Galaxy S9+ particularly susceptible to the hardware fault.
Interestingly, the affected area varies from user to user rather than being specific to one spot. Some owners are claiming that the issue is cropping up on different parts of the screen on the same phone.
Some S9 and S9+ owners have also reported call dropping issues and/or generally poor voice call quality. According to AndroidHeadlines, while the overall number of call-related issues is comparatively small, they have been coming from all over the world, including Australia. For most users though, it’s the touchscreen issue that is most troubling.
What is Samsung doing about it?
In response to the mounting fuore, Samsung has released the following statement:
At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating. We encourage any customer with questions to contact us directly.
How do I fix my Galaxy S9?
One reported (temporary) fix is to increase the S9’s screen sensitivity. Some users also got their touchscreen working again via a factory reset. If you go down that route, please make sure you back up all your data first!
Samsung Galaxy S9 refunds and replacements
If the above remedies do not work to your satisfaction, you are assuredly entitled to a replacement or refund under Australian consumer law. Our advice is to take it back to the place of purchase.
If this isn’t possible for whatever reason, try dealing with Samsung direct. You can contact Samsung Australia on 1300 362 603 or via its website. Good luck!
[Via Android Police]
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