Australia’s consumer and competition watchdog is taking Apple to court again. This time, it’s over the Error 53 “security feature” that bricked iPhones with third-party screen repairs. The ACCC says its investigation shows Apple appears to have refused to look at defective devices repaired by a third party.
As we reported back in February last year, the ACCC says that under Australian Consumer Law, customers are entitled to warranty support free of charge if their goods don’t comply with consumer guarantees – even if repairs have been made to a different and unaffected or unconnected component of the device by a third party.
“The ACCC alleges Apple represented to consumers with faulty products that they were not entitled to a free remedy if their Apple device had previously been repaired by third party, ‘unauthorised repairers’. However, having a component of the Apple device serviced, repaired, or replaced by someone other than Apple cannot, by itself, extinguish the consumer’s right to a remedy for non-compliance with the consumer guarantees.”
In its media statement, the ACCC says it’s seeking a host of reliefs against Apple — “pecuniary penalties, injunctions, declarations, compliance program orders, corrective notices, and costs” — for this alleged overreach. The last time Apple and the ACCC were this clearly at loggerheads was in December 2013, again over consumer guarantees.
Error 53: The Timeline
In response to mounting pressure from irate customers and consumer protection agencies, Apple has released a new security patch which fixes the controversial Error 53. Here are the steps you need to take to recover your data and get your phone working again.Read more