Dear Lifehacker, I work in a call centre and always have bits of spare time between my calls. It adds up to a lot of time wasted per day but the time between calls isn’t huge. Are there any things I can be doing to further myself in this time? Maybe learning a language? I’d be interested in what ideas you guys might have! Regards, Spencer.
Having been in the same boat years ago, I know the feeling. Depending on how busy the call centre is that day, those little breaks can be long enough to be boring, yet small enough to not be able to get anything meaningful done. And the way that quoting sales rates or customer service policies can get old, the mind cries out for proper stimulation.
Some people resort to video games they can play in a clandestine manner, some may even take up a craft or hobby that makes use of the hands (this helps with the negative effects of sitting at a computer all day, too). My cubicle neighbour had resorted to browsing Wikipedia all day, educating himself on things like the Big Bang. He became an amateur physicist, a few minutes at a time.
If you’re looking for something more targeted, though, your best bet is probably one of the many free online courses available. It’s become so easy to film yourself these days, online courses have become quite good – and they usually come in 5-10 minute chunks of video content. A lot of the courses you’ll find are introductory, but there’s a huge selection – from courses on climate change to advanced mathematics – and a lot to be gained from what’s there.
The main challenge is headspace – even if, technically, you have a few minutes in between calls, that doesn’t mean you have a few minutes of concentration. Every time you come back to the content, there’s a period of getting your mind back into the game – so dipping in and out of complicated content can be more time-consuming than if you did it at home. Try to avoid hitting that Not Ready button. It’s a lot easier to wear the slower speed when you remember you’re getting paid to improve yourself.
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