If you're planning a trip to the US, a high quality airline will get your trip off to a good start. Wichita State University and Embry-Riddle Aeronautical University conducted a study on the major US airlines' performance every year. You might be surprised by the ranking.
The Airline Quality Rating (AQR) evaluates airlines based on their on-time performance, rate of involuntary denied boardings, rate of mishandled baggage, and rate of customer complaints. Overall, the airline industry improved for the first three criteria, but the rate of customer complaints reached its highest level in 15 years. Flying seems to suck even more recently.
Here's the ranking for 2015. The numbers in parenthesis represent the rank the airline had in 2014:
- Virgin America (1)
- JetBlue (4)
- Delta (3)
- Hawaiian (2)
- Alaska (5)
- Southwest (6)
- SkyWest (10)
- United (9)
- ExpressJet (11)
- American (7)
- Frontier (8)
- Envoy Air (12)
- Spirit (new to rating in 2015)
This meshes somewhat with our previous analysis of US airlines, at least with Virgin and JetBlue being at the top and Spirit being at the bottom.
You can read the whole report in the PDF link below.
Airline Quality Rating [Wichita State University]